Product Director - Data/AI Onboarding & Change Management in London

Help accelerate JPMorgan Chase's investment in Data and AI at scale by turning major programs into real, sustained adoption. In this Product Director role, you'll operate at the intersection of strategy and execution—building trust with leaders, navigating complexity, and driving outcomes. You'll shape how business lines onboard to new capabilities and close the gap between what's delivered and what's needed. If you thrive in fast-moving environments and enjoy influencing across a broad stakeholder landscape, this is a chance to make a firmwide impact.

As a Product Director in the Fusion team, you will drive the adoption and rollout of a portfolio of strategic, firmwide Data and AI programs. You will lead end-to-end onboarding from initial intake through sustained usage, ensuring delivered capabilities meet real business needs. You will partner closely with senior stakeholders across business, technology, and control functions to align priorities, manage dependencies, and remove blockers. You will act as both a delivery leader and strategic thought partner to the hiring manager, keeping momentum high and outcomes measurable.

Responsibilities

• Own the end-to-end onboarding lifecycle for a portfolio of strategic, firmwide Data and AI programs—from business intake through sustained adoption.
• Translate firm-level objectives into business-line adoption plans and sequence delivery across a multi-year roadmap.
• Coordinate onboarding activity across multiple concurrent programs while maintaining pace, rigor, and stakeholder alignment.
• Conduct structured discovery to understand workflows, data requirements, integration needs, and readiness to adopt new capabilities.
• Map, engage, and mobilize stakeholders across business, technology, compliance, operations, and legal to build the coalition required for adoption.
• Serve as the primary interface between program delivery teams and consuming businesses, ensuring requirements are captured, articulated, and tracked.
• Assess delivered features against business requirements and maintain a structured view of scope, delivery status, and gaps.
• Design and run validation processes, including technical integration testing and business user acceptance, coordinating subject matter experts as needed.
• Establish systematic feedback loops to confirm fitness for purpose and drive iteration into program roadmaps.
• Identify risks and blockers early, escalate with clarity and propose resolution paths that protect delivery and adoption outcomes.
• Prepare and present program updates, steering materials, and adoption metrics for senior leadership and governance forums.

Qualifications

Required Qualifications, Capabilities, And Skills

• Demonstrated background in data and technology, including data platforms, data products, APIs, and enterprise adoption mechanics.
• Working knowledge of artificial intelligence and machine learning concepts and how they are applied in financial services.
• Ability to engage credibly in technical architecture discussions and business strategy conversations.
• Proven experience leading complex, cross-functional technology or data adoption programs within large, regulated organizations.
• Strong program governance capability, including milestone tracking, dependency management, and escalation.
• Ability to manage a portfolio of concurrent initiatives with strong structure, organization, and attention to detail.
• Outstanding stakeholder management skills, including building trust with senior leaders and operational partners.
• Excellent written and verbal communication skills, including presenting complex program status with clarity.
• Demonstrated ability to drive outcomes through influence rather than formal authority.
• Comfort operating in ambiguity and high-change environments where priorities evolve and programs mature.
• High degree of professionalism and discretion appropriate to a senior role in a globally systemically important bank.

Preferred Qualifications

• Experience working in capital markets, investment banking, or Corporate and Investment Bank environments.
• Experience partnering closely with technical AI teams and translating outputs into business-relevant outcomes and adoption plans.
• Experience designing adoption metrics and operational cadences to drive sustained usage at scale.
• Experience representing a program or function in senior forums and governance bodies.

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants and employees' religious practices and beliefs, as well as mental health or physical disability needs.