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hackajob is partnering directly with JPMorganChase to hire for this role.
JOB DESCRIPTION
Shape the future of how marketing comes to life across the EMEA region. In this role, you will sit at the intersection of operations, product, and technology, ensuring the platforms and processes behind our Marketing Experiences perform reliably at scale. You will lead change, influence product roadmaps with regional insight, and deliver measurable improvements that strengthen execution quality. If you thrive on solving complex problems, partnering across disciplines, and turning ideas into outcomes, this is an opportunity to make a material impact.
As a key partner in the regional Marketing Experience team, you will own the day-to-day operational performance of marketing platforms and serve as the trusted regional voice shaping how products evolve to meet marketers' needs. You will help develop teams, partner with global product owners and technology teams, and ensure event platforms, email distribution tools, and AI-enabled marketing capabilities deliver consistently, securely, and at scale. We will rely on you to bring operational rigor, a product mindset, and strong cross-functional partnership to create a ??right first time? xgikmsk culture and improve the marketer experience across the region.
Job Responsibilities
- Own daily operational performance across the region, ensuring consistent delivery against service and quality standards
- Lead, coach, and develop team leads and front-line staff, including performance management, workforce planning, and succession readiness
- Drive continuous improvement initiatives using structured methods such as root-cause analysis, translating findings into sustained process controls and measurable benefits
- Establish and maintain operational controls, including documented procedures, control testing and monitoring, exception management, and issue remediation with clear accountability
- Manage operational risk, including operational resilience, incident response, business continuity readiness, and timely escalation of emerging issues
- Serve as the regional single point of contact for platform operational performance, owning intake of issues and requests and managing end-to-end escalations through to closure with Product and Technology teams
- Partner with global product owners, suppliers, and t Please click on the apply button to read the full job description
Marketing Experience - Senior Associate in London employer: Hackajob
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