Lead Data Analyst in London

hackajob is collaborating with Wise to connect them with exceptional tech professionals for this role. Wise is a global technology company, building the best way to move and manage the world's money. Wise is focused on making international money movement simpler and cheaper, helping people and businesses save time and money. As part of our team, you will help create an entirely new network for the world's money. For everyone, everywhere.

Overview

We're looking for a Lead Data Analyst who is passionate about our mission of Money Without Borders to partner with our operational teams to help drive data-driven decisions that support our fast-growing product through scaling and optimising the team. You'll be driving our analytics efforts in our operations teams, who do everything from supporting customers to screening for criminal activity and verifying customer identities at scale. You'll collaborate closely with operational leads, product managers, designers and engineers to bring your insights into real change for our customers and help drive our mission. This is an IC3 role.

Responsibilities

• Supporting the Operations leadership by providing critical information to assess the health of Operations
• Size, track performance and identify optimisation opportunities for key strategic initiatives
• Lead on implementing Operations KPI tree and operation teams target setting framework in pipelines and reporting
• Provide in-depth analysis on operation metrics while measuring the corresponding impact on our customers

Qualifications

• You have 4+ years of experience in analytics
• You have a background working with operational team analytics including capacity planning, forecasting, efficiency analysis and experimentation
• You have advanced SQL skills
• You have experience with building data pipelines, using dbt
• You have experience working with Python/R
• You have experience with data visualisation tools (Looker, PowerBI, Tableau) and demonstrate storytelling ability with data
• You're a self-starter who is comfortable working in highly empowered teams

Benefits

• Base salary: £75-100k gross / year base (based on experience & interview outcomes)
• Restricted Stock Units (RSUs)
• Numerous amount of best in class benefits
• Flexible working - whether it's working from home, school plays or life admin we get that flexibility is essential and you're trusted to do the right thing and be responsible
• Paid annual holiday, sick days, parental leave and other leave opportunities
• 6 weeks of paid sabbatical after 4 years at Wise on top of annual leave

For everyone, everywhere. We're people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We're proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.