At a Glance
- Tasks: Design and improve ITSM platforms for a modern engineering environment.
- Company: Join Barclays, a leading financial services provider with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and career advancement.
- Why this job: Make a real impact by enabling safe and efficient change in tech.
- Qualifications: Experience with ITSM tools like ServiceNow and strong engineering skills.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with
Barclays to connect exceptional professionals for this role.
Role Overview
ITSM Platform Engineer within Barclaycard Payments – design, configure, and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment.
Responsibilities
- Build workflows, automation, integrations, data models and control evidence to make change safe, observable, auditable and low‑friction for engineering teams.
- Own the design and engineering of ITSM change enablement workflows in Jira Service Management, integrating change, incident, request, CMDB and service management with monitoring, CI/CD and observability platforms.
- Move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Qualifications
- Hands‑on engineering experience in Service Now (or equivalent ITSM tooling).
- Ability to design, configure and scale ITSM workflows (incident, change, request, CMDB) and integrate them with monitoring, CI/CD and observability.
- Experience designing and embedding AI Ops capabilities into ITSM products and workflows.
- Experience automating service operations using scripting or workflow orchestration.
- Exposure to platform engineering or Dev Ops practices.
- Understanding of data models (CMDB) and service mapping in modern architectures.
- Desired Skills
- Risk and controls, change and transformation experience.
- Business acumen, strategic thinking, digital and technology skills.
- Location and Work Arrangement
Based in London. Offices are located at 1 Churchill Place and 7 Westferry Circus (new BPL office). Hybrid work with 3 days per week office‑based presence is expected.
Barclays is an equal‑opportunity employer. All qualified applicants will be considered.
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We think this is how you could land ITSM Platform Engineer - Barclaycard Payments in London
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We think you need these skills to ace ITSM Platform Engineer - Barclaycard Payments in London
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Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
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How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
