At a Glance
- Tasks: Support clients integrating with CRS products and troubleshoot API-related issues.
- Company: Join Verisk, a leader in data analytics and technology solutions.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on continuous learning and improvement.
- Why this job: Be the go-to person for clients and make a real difference in their integration journey.
- Qualifications: 1-2 years in technical support or systems integration, with API experience.
The predicted salary is between 30000 - 40000 € per year.
hackajob is collaborating with Verisk to connect them with exceptional professionals for this role. As an Integration Support Engineer, you will be the first line of support for our clients integrating with CRS products. You will collaborate closely with internal engineering and product teams to troubleshoot API‑related issues and guide customers through technical integration processes.
Responsibilities
- Understand client workflows and business processes to support effective use of CRS's APIs.
- Provide technical support to clients for onboarding, integrating, and troubleshooting CRS APIs.
- Act as a liaison between the client and internal engineering/product teams to elevate and resolve technical issues.
- Assist in the creation and maintenance of client-facing documentation, FAQs, and knowledge base content related to API usage and integration best practices.
- Participate in customer calls, integration testing sessions, and screen shares to provide direct technical support.
- Provide feedback to product and engineering teams to enhance API usability and integration experiences.
Qualifications
- At least 1-2 years of experience in a technical support, client services, or systems integration role.
- Hands‑on experience supporting or working with RESTful APIs, including troubleshooting, authentication, and data handling.
- Familiarity with tools like Postman, Swagger, or similar platforms for testing and validating API requests and responses.
- Strong problem‑solving skills and the ability to clearly communicate technical concepts to both technical and non‑technical users.
- Working knowledge of relational databases such as Microsoft SQL Server or MySQL, including basic querying and data structure understanding.
- Comfortable navigating Windows environments and enterprise‑level software tools.
- Exposure to Microsoft .NET technologies or AWS infrastructure is a plus, though not required.
- Motivated to learn and continuously improve client support processes and integration knowledge.
Integration Support Engineer in London employer: hackajob
Verisk is an outstanding employer for Integration Support Engineers, offering a dynamic work environment that fosters collaboration and innovation. With a strong emphasis on employee growth, Verisk provides ample opportunities for professional development and skill enhancement, ensuring that team members are well-equipped to support clients effectively. Located in a vibrant area, the company promotes a culture of inclusivity and teamwork, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Integration Support Engineer in London
✨Tip Number 1
Get to know the company inside out! Research Verisk and their CRS products so you can speak confidently about how your skills align with their needs. This will show them you're genuinely interested and ready to hit the ground running.
✨Tip Number 2
Practice your technical explanations! Since you'll be guiding clients through API integrations, make sure you can break down complex concepts into simple terms. Role-play with a friend or use StudySmarter's resources to sharpen your communication skills.
✨Tip Number 3
Don’t shy away from asking questions during interviews! It shows your eagerness to learn and helps you understand how you can best support clients. Plus, it gives you a chance to demonstrate your problem-solving mindset.
✨Tip Number 4
Apply through our website for a smoother process! We want to see your application, and applying directly helps us keep track of your journey. Plus, it’s a great way to stay updated on any new opportunities that pop up!
We think you need these skills to ace Integration Support Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with technical support and APIs. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or tools you've used!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re excited about the Integration Support Engineer role and how your background makes you a perfect fit. Keep it conversational but professional.
Showcase Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love seeing candidates who can think on their feet and communicate solutions clearly, so share those stories!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at hackajob
✨Know Your APIs
Make sure you brush up on your knowledge of RESTful APIs before the interview. Understand how they work, common issues that arise, and be ready to discuss your hands-on experience with tools like Postman or Swagger. This will show that you're not just familiar with the concepts but can also apply them in real-world scenarios.
✨Understand Client Workflows
Take some time to research how clients typically integrate with CRS products. Familiarise yourself with common business processes and workflows. Being able to speak about how you can support clients through these processes will demonstrate your proactive approach and understanding of their needs.
✨Communicate Clearly
Since you'll be acting as a liaison between clients and internal teams, practice explaining technical concepts in simple terms. Think of examples where you've had to break down complex information for non-technical users. This will highlight your communication skills and ability to bridge gaps between different stakeholders.
✨Show Your Problem-Solving Skills
Prepare to discuss specific instances where you've successfully troubleshot API-related issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you convey your problem-solving abilities effectively and show how you can add value to the team.
