HR Manager in London

The role of HR Manager at British Airways is unique due to the scale, pace, and complexity of our operation, combined with long-standing trade union partnerships and layered contractual policies. This HR Manager role sits at the centre of that environment, where you'll work across employee relations, policy, reward, and business support. You will interpret policies, question their use when needed, and use them to build fair outcomes within a multifaceted, unionised environment.

We are on a journey to modernise our HR technology, and this role will play a broader part in that. In the meantime, you'll need to be comfortable working in an environment that isn't always straightforward while helping us improve how we operate for the future. This role is a genuine stepping stone into strategic HR Business Partnering and would suit someone who has developed in a complex or highly regulated organisation.

What You'll Do

• Advise on a wide range of our most complex employee relations cases, providing clear, balanced, and commercially sound advice.
• Interpret and apply intricate policies and agreements in a practical and consistent way.
• Partner with leaders on day-to-day people matters as well as longer-term workforce considerations with the Strategic HR Business Partners.
• Support across reward, organisational and generalist HR activity, including the colleague lifecycle or analysing people data.
• Work closely with trade unions, understanding and applying collective agreements (where applicable).
• Find opportunities to simplify and improve processes within our ongoing HR transformation.
• Build strong relationships with stakeholders and influence outcomes across the business.

What You'll Bring To British Airways

• The ability to work confidently in a complex and sometimes ambiguous environment.
• Resilience and sound judgement when dealing with complicated or unclear situations.
• A pragmatic approach, balancing policy, fairness, and commercial outcomes.
• Strong relationship building and influencing skills.
• The curiosity to look beyond the detail and understand the wider business context.
• An attitude focused on continuous improvement and making things work better.

Your Experience

• Demonstrated expertise in applying and interpreting HR policy within a sophisticated environment.
• Solid experience of broader generalist HR activity beyond pure policy application, including in reward and engagement.
• Proven track record of handling a varied employee relations caseload.
• Experience working in a unionised, regulated or operationally complex organisation.

What We Offer

We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you'll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You'll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways, you'll have the chance to take on new challenges and move forward in a way that feels right for you.

Inclusion & Diversity

At British Airways, we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us, and we recognise that all our colleagues are uniquely different and bring their own originality, creativity, and identity to work. Inclusion and diversity is a key driver of innovation, and we're committed to creating a culture where everyone feels that they can be themselves.