At a Glance
- Tasks: Lead KYC Operations to ensure compliance and deliver top-notch service.
- Company: Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Join a diverse team committed to empowering every employee.
- Why this job: Make a real impact in a fast-paced environment while leading a dynamic team.
- Qualifications: 10 years in operations with strong leadership and communication skills.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company building the best way to move and manage the world’s money, offering services to send money internationally, spend abroad, and make and receive payments. The company works to make life easier and save money for its users.
Your Mission
Lead the KYC Operations Function organization to ensure compliance and provide instant service with best‑in‑class quality, while scaling operations efficiently in partnership with Wise Product, Compliance and other functions.
Responsibilities
- Lead a team of Area Leads and their functional areas to drive strategic direction and operational excellence.
- Set and execute strategic objectives, build high‑performing teams, and ensure operational and quality targets are met while overseeing roughly 75 employees across internal and outsourced locations.
- Ensure top‑notch delivery of quality, compliance, speed and cost of operations.
- Lead the design of the vision and strategy for the KYC Operations Function, aligned with the overall Servicing Strategy, to make processes more compliant, faster, better, scalable and customer‑focused.
- Build and develop a robust customer onboarding program; establish supporting systems such as metrics, targets, governance; use data and user research to optimize the onboarding experience and reinforce financial‑crime and regulatory compliance.
- Drive improvement initiatives, manage efficient processes, and provide continuous risk‑management and control.
- Collaborate closely with Risk and Compliance teams to align on risk appetites and capabilities supporting business growth.
- Ensure the right organisation and leadership are in place; build and develop people strategy covering skills, career paths, performance management; oversee team budgets and high‑level reporting.
Qualifications
- Exceptional written and verbal English communication skills.
- Ability to articulate complex concepts clearly to diverse audiences.
- Extensive, typically 10 years, experience in Operations, preferably KYC/AML, financial crime, compliance or related fields in financial services.
- Demonstrated leadership experience, typically 8 years, in guiding and mentoring large teams toward inclusive high‑performance culture.
- In‑depth expertise and strategic understanding of the regulatory environment and evolving KYC/AML framework.
- Proficiency with advanced analytics tools such as Looker, Superset, or equivalent platforms for data‑driven decision making.
- Strong organisational and time‑management skills, thriving in fast‑paced, high‑pressure environments.
- Expertise in multi‑tasking and maintaining accountability in complex, challenging scenarios.
Company Culture
Wise values diversity, equity, and inclusion, celebrating differences and ensuring all employees feel respected and empowered in their careers.
Head of KYC Operations - Wise Platform in London employer: hackajob
Wise is an exceptional employer that fosters a dynamic and inclusive work culture, prioritising diversity, equity, and inclusion. As the Head of KYC Operations, you will lead a talented team in a fast-paced environment, with ample opportunities for professional growth and development while ensuring compliance and operational excellence. Located in a vibrant tech hub, Wise offers competitive benefits and a commitment to making life easier for its users, making it a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Head of KYC Operations - Wise Platform in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Wise on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding Wise's mission and values. Show us how your experience aligns with our goals in KYC Operations. We love candidates who can connect their skills to what we do!
✨Tip Number 3
Practice your storytelling! Be ready to share specific examples of how you've led teams and improved processes in your past roles. We want to hear about your successes and how you can bring that to Wise.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression. It shows us you're genuinely interested in the role and appreciate the opportunity.
We think you need these skills to ace Head of KYC Operations - Wise Platform in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of KYC Operations role. Highlight your experience in KYC/AML and how it aligns with our mission at Wise. We want to see how your skills can help us make life easier for our users!
Showcase Your Leadership Skills:Since this role involves leading a team, don’t forget to emphasise your leadership experience. Share examples of how you've built high-performing teams and driven operational excellence. We love seeing how you’ve mentored others to achieve their best!
Communicate Clearly:Your written communication skills are key! Make sure your application is clear and concise. Use straightforward language to articulate your experiences and ideas, as we value clarity in complex concepts at Wise.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the Wise team!
How to prepare for a job interview at hackajob
✨Know Your KYC Inside Out
Make sure you brush up on your knowledge of KYC and AML regulations. Be prepared to discuss how these frameworks impact operations and compliance. Show that you understand the nuances of the regulatory environment and can articulate complex concepts clearly.
✨Demonstrate Leadership Skills
Since this role involves leading a large team, be ready to share examples of how you've successfully guided teams in the past. Highlight your experience in building high-performing cultures and how you’ve mentored others to achieve their best.
✨Showcase Your Analytical Prowess
Familiarise yourself with advanced analytics tools like Looker or Superset. Be prepared to discuss how you’ve used data-driven decision-making in previous roles to optimise processes and improve operational efficiency.
✨Emphasise Collaboration and Communication
This role requires close collaboration with various teams, so highlight your communication skills. Share examples of how you’ve worked with cross-functional teams to align on objectives and drive strategic initiatives, ensuring everyone is on the same page.
