At a Glance
- Tasks: Lead initiatives to enhance customer engagement and redefine post-booking experiences.
- Company: Join hackajob, a forward-thinking company focused on customer experience.
- Benefits: Competitive salary, opportunities for growth, and a chance to make a real impact.
- Other info: Collaborative environment with a focus on innovation and analytics.
- Why this job: Shape customer journeys across Europe and drive meaningful change in CX.
- Qualifications: Strong leadership skills and experience in customer experience design required.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is seeking a Head of CX and Service Design to redefine post-booking customer experiences. In this role, you'll lead initiatives to enhance customer engagement and ensure every journey is crafted with precision. Reporting to the Director of Customer Strategy, you'll leverage analytics and insights to drive improvements, while influencing multi-department collaboration. Strong leadership skills and experience in CX design are essential for this visionary role. Join us for a rewarding opportunity, impacting customer journeys across Europe!
Head of Customer Experience & Post-Booking Journeys in London employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. As the Head of Customer Experience & Post-Booking Journeys, you will have the opportunity to lead transformative initiatives that directly impact customer satisfaction across Europe, all while benefiting from our commitment to employee growth and development. Our dynamic work environment encourages creativity and offers unique advantages, including access to cutting-edge analytics tools and a supportive team dedicated to your success.
