At a Glance
- Tasks: Lead the Complaints Department and ensure compliance with FCA regulations.
- Company: Join Lendable, a rapidly growing fintech unicorn in London.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Drive improvements through innovative practices in a fast-paced setting.
- Why this job: Make a significant impact in a dynamic fintech environment focused on customer experience.
- Qualifications: Extensive experience in financial services and strong leadership skills.
The predicted salary is between 80000 - 100000 £ per year.
hackajob is seeking a Head of Complaints to join Lendable, a leading fintech company in London. You will lead the Complaints Department, setting strategic objectives while ensuring compliance with FCA regulations. The role combines operational excellence with a focus on delivering exceptional customer experiences.
The ideal candidate should have extensive experience in financial services, strong leadership abilities, and the capability to drive improvements through innovative practices. Join a rapidly growing fintech unicorn and make a significant impact!
Head of Complaints & Compliance (Fintech) - Hybrid in London employer: hackajob
Lendable is an exceptional employer that champions innovation and operational excellence within the fintech sector. Located in the vibrant city of London, we offer a dynamic work culture that prioritises employee growth and development, alongside competitive benefits. Join us to be part of a rapidly growing unicorn where your contributions will directly enhance customer experiences and shape the future of financial services.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Complaints & Compliance (Fintech) - Hybrid in London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those at Lendable or similar companies. A friendly chat can open doors and give you insights that might just set you apart from other candidates.
✨Tip Number 2
Prepare for the interview by diving deep into Lendable's values and recent news. Show us that you’re not just another candidate; you’re genuinely interested in what they do and how you can contribute to their mission.
✨Tip Number 3
Practice your leadership stories! We want to hear about your past experiences in financial services and how you've driven improvements. Be ready to share specific examples that highlight your skills and achievements.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Head of Complaints & Compliance (Fintech) - Hybrid in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the Head of Complaints role. Highlight your leadership abilities and any relevant experience in financial services to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and customer experience in fintech. Show us how you can drive improvements and lead our Complaints Department.
Showcase Your Achievements:Don’t just list your responsibilities; share your achievements! Quantify your successes where possible, like improvements in customer satisfaction or compliance metrics. We love to see how you've made an impact!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Lendable!
How to prepare for a job interview at hackajob
✨Know Your FCA Regulations
Make sure you brush up on the latest FCA regulations relevant to complaints handling. Being able to discuss these confidently will show that you’re not just familiar with compliance but also committed to upholding industry standards.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led teams in the past, especially in high-pressure situations. Highlight your ability to inspire and motivate others, as this role requires strong leadership to drive improvements in customer experience.
✨Demonstrate Operational Excellence
Think about specific instances where you've improved operational processes in previous roles. Be ready to discuss how you can apply innovative practices to enhance the Complaints Department at Lendable.
✨Focus on Customer Experience
Prepare to talk about your approach to delivering exceptional customer experiences. Share examples of how you've turned complaints into opportunities for improvement, showcasing your commitment to customer satisfaction.
