At a Glance
- Tasks: Lead AML Operations, develop training programmes, and ensure compliance across global teams.
- Company: Join Wise, a global tech company revolutionising money management.
- Benefits: Competitive salary, flexible work options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on diversity, equity, and inclusion.
- Why this job: Shape the future of financial crime prevention and make a real impact.
- Qualifications: 10+ years in operations with a focus on AML and leadership experience.
The predicted salary is between 80000 - 100000 € per year.
CompanyWise is a global technology company building the best way to move and manage the world's money. Whether people and businesses are sending money abroad or making international payments, Wise's mission is to make their lives easier and save them money. As part of our team, you will help create an entirely new network for the world's money.
Job Overview
You will lead teams that make our AML Operations function brilliant. Your focus is on building foundations that enable our operational teams to deliver fast, fair, and compliant outcomes for customers. You are not running day‐to‐day operations; you are creating world‐class training, rigorous quality control, and smart outsourcing partnerships.
Responsibilities
- Lead a team of Senior Leads across three enablement areas and collaborate with FinCrime Operations, Product, and Compliance to raise the bar.
- Training & Development
- Own end‐to‐end training strategy for AML Operations—from onboarding new starters to keeping seasoned investigators sharpened on evolving risks and regulations.
- Design and deliver engaging, practical, and effective training programmes.
- Build scalable learning frameworks that work across global teams and outsourced partners.
- Measure training effectiveness—time‐to‐competency, knowledge retention, and other relevant metrics.
- Stay ahead of regulatory changes and ensure continuous readiness.
- Quality Control
- Lead QC function to ensure investigations are accurate, consistent, and compliant.
- Build robust QC frameworks that detect issues early and drive continuous improvement.
- Translate QC insights into actionable feedback loops for training and process improvement.
- Partner with Compliance to meet regulatory expectations across all jurisdictions.
- Project Management & Outsourcing
- Lead a team of project specialists to identify and deliver operational improvements across AML Operations.
- Partner with Operations and Product to turn insights from training and QC into tangible process enhancements.
- Drive initiatives that improve efficiency, accuracy, and overall customer experience.
- Ensure improvements are embedded into BAU and monitor effectiveness.
- Oversee relationships with outsourced partners, ensuring they meet Wise standards.
- Drive performance through clear SLAs, regular calibration, and constructive feedback.
- Work with vendors to embed training and QC standards into their operations.
Success Metrics
- Investments in training translate into measurable performance improvements.
- QC catches issues before they become problems.
- Outsourced teams perform like core staff, and teams feel confident and capable.
- New starters ramp up quickly, and quality feedback is constructive.
Qualifications
- 10+ years in Operations, ideally within banking or fintech.
- Background in financial crime—AML, fraud, transaction monitoring, sanctions, or KYC.
- Proven track record building and scaling training programmes and coaching initiatives.
- Strong experience in quality assurance and control frameworks.
- Familiarity with managing outsourced operations and vendor relationships.
Leadership
- 5+ years leading and developing senior teams.
- Experience building future leaders, not just managing people.
- Comfortable operating across multiple locations and time zones.
- Track record of influencing without authority—partner effectively with Operations, Product, and Compliance.
How You Work
- Data‐driven decision maker comfortable with tools like Looker, Superset, or similar.
- Exceptional communicator—can simplify complex concepts for any audience.
- Proactive and autonomous, spotting gaps and fixing them without being asked.
- Comfortable with ambiguity and fast‐paced environments.
Additional Information
FinCrime Operations is central to keeping Wise and its customers safe. Well‐trained people, robust quality standards, and partners who share our values are essential. You will shape how hundreds of people worldwide learn, improve, and deliver.
Interview Process
- Recruiter call
- 1st interview with AML Ops
- 2nd interview with Product
- Final interview with Leadership
Diversity, Equity & Inclusion
We believe the best teams are diverse, equitable and inclusive. Everyone at Wise is respected, empowered to contribute, and able to progress in their careers.
Head of AML Process and Intelligence in London employer: hackajob
At CompanyWise, we pride ourselves on being an exceptional employer that fosters a culture of innovation and collaboration. Our commitment to employee growth is evident through our comprehensive training programmes and supportive environment, ensuring that every team member can thrive in their role. Located in a dynamic global setting, we offer unique opportunities to work alongside industry leaders while making a meaningful impact on the future of financial operations.
StudySmarter Expert Advice🤫
We think this is how you could land Head of AML Process and Intelligence in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their mission and values, especially how they relate to AML operations. This will help you tailor your answers and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online resources. Focus on articulating your experience in training, quality control, and project management, as these are key for the Head of AML Process and Intelligence role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to engage with us directly.
We think you need these skills to ace Head of AML Process and Intelligence in London
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Head of AML Process and Intelligence role. Highlight your experience in financial crime and training programmes, as this will show us you understand what we're looking for.
Showcase Your Leadership Skills:We want to see how you've led teams and developed future leaders. Share specific examples of how you've built and scaled training initiatives, as well as how you've influenced others without authority.
Be Data-Driven:Since we value data-driven decision-making, include any relevant metrics or outcomes from your previous roles. This could be improvements in training effectiveness or quality control measures you've implemented.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at hackajob
✨Know Your AML Stuff
Make sure you brush up on your knowledge of anti-money laundering (AML) processes and regulations. Be ready to discuss how you've implemented training programmes or quality control frameworks in the past, as this will show your expertise and understanding of the role.
✨Showcase Your Leadership Skills
Prepare examples that highlight your experience in leading teams and developing future leaders. Think about specific situations where you influenced without authority or collaborated across departments, as these are key skills for the Head of AML Process and Intelligence position.
✨Be Data-Driven
Familiarise yourself with data analysis tools like Looker or Superset. Be prepared to discuss how you've used data to drive decision-making in previous roles, especially in relation to training effectiveness and quality control metrics.
✨Engage with Their Mission
Understand Wise's mission to make money management easier and more cost-effective. Be ready to articulate how your vision aligns with theirs and how you can contribute to creating a world-class AML Operations function that supports this mission.
