At a Glance
- Tasks: Lead compliance for AI applications and enhance customer experience across products.
- Company: Join Revolut, a fast-growing fintech revolutionising how people manage their money.
- Benefits: Competitive salary, diverse culture, and opportunities for professional growth.
- Other info: Be part of a diverse team committed to creating exceptional products.
- Why this job: Shape the future of finance while ensuring compliance in an innovative environment.
- Qualifications: Experience in AI compliance and a strong understanding of regulatory frameworks.
The predicted salary is between 80000 - 100000 £ per year.
hackajob is collaborating with Revolut to connect them with exceptional professionals for this role.
About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 70+ million customers get more from their money every day. As we continue our lightning-fast growth, two things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Compliance team blends regulatory expertise with data-driven thinking to make sure our products meet legal and policy requirements and deliver real value to customers. In a fast-moving, digital environment, they stay one step ahead by finding smart, scalable ways to manage conduct risk. We're looking for an experienced executive to join us as Head of Compliance and ensure compliance across AI-driven applications, customer communications, and marketing. You'll sit within our Customer Experience department and be an integral part of our first line of defence, enabling faster alignment and execution within the regulatory landscape. Up to shape what's next in finance? Let’s get in touch.
What you'll be doing
- Partnering with Product, Tech, and Growth teams to advise on AI regulations
- Supporting new product launches and multi-market roll-outs for new customer experience features
- Reviewing and approving customer communications and marketing materials
- Owning post-launch product reviews, ensuring regulatory decisions are clear, documented, and defensible
- Translating evolving regulation into actionable, product-ready requirements
- Conducting horizon-scanning and supporting BAU compliance activities
- Enabling the business by proposing pragmatic, compliant solutions that protect consumers while maintaining delivery velocity
- Enhancing existing frameworks or developing new ones that remain consistent with regulatory requirements, ethical standards, internal policies, and risk appetite
What you'll need
- Experience in AI and/or regulatory compliance
- Expertise in interpreting and applying regulations within a business context
- Experience in a top-tier bank, investment firm, crypto exchange, fast-growing technology company, or strategy consultancy
- An excellent understanding of how compliance risk and business risk interact
- Highly adaptable skills to work in a fast-paced, high-performance environment
- The ability to work well under pressure, manage multiple projects at once, and meet tight deadlines
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow every day. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important Notice For Candidates
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles. Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment. Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain. We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice.
Head of AI Compliance & Customer Experience in London employer: hackajob
Revolut is an exceptional employer that prioritises its people and culture, having been certified as a Great Place to Work™. With over 13,000 employees globally, the company fosters a dynamic work environment that encourages innovation and collaboration, particularly in the fast-evolving field of AI compliance and customer experience. Employees benefit from diverse growth opportunities, a commitment to inclusivity, and the chance to shape the future of finance while working alongside talented professionals in a supportive atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Head of AI Compliance & Customer Experience in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Revolut on LinkedIn. A friendly chat can give us insider info about the company culture and the role, plus it might just get our foot in the door.
✨Tip Number 2
Prepare for the interview by diving deep into AI compliance topics. We should be ready to discuss how we can translate regulations into actionable strategies that align with Revolut's mission. Show them we know our stuff!
✨Tip Number 3
Practice makes perfect! Get a mate to do mock interviews with us. This will help us articulate our experience and how it fits with the role of Head of AI Compliance & Customer Experience at Revolut.
✨Tip Number 4
Don’t forget to apply through the official Revolut channels. We want to make sure our application stands out, so let’s tailor our CV and cover letter to highlight our relevant skills and experiences that match the job description.
We think you need these skills to ace Head of AI Compliance & Customer Experience in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of AI Compliance & Customer Experience role. Highlight your experience in AI and regulatory compliance, and don’t forget to showcase how you’ve successfully navigated complex regulations in previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about compliance and customer experience. Share specific examples of how you've contributed to similar projects in the past and how you can bring that expertise to Revolut.
Showcase Your Adaptability:In a fast-paced environment like Revolut, adaptability is key. Make sure to include examples in your application that demonstrate your ability to manage multiple projects under pressure and how you’ve thrived in dynamic settings.
Apply Through Our Website:We encourage you to apply directly through our website. This ensures your application gets to the right people and helps us keep track of all candidates. Plus, it’s the safest way to avoid any job scams!
How to prepare for a job interview at hackajob
✨Know Your Regulations
Make sure you brush up on the latest AI regulations and compliance standards relevant to the role. Being able to discuss how these regulations impact customer experience will show that you're not just knowledgeable but also proactive in understanding the landscape.
✨Showcase Your Experience
Prepare specific examples from your past roles where you've successfully navigated compliance challenges, especially in fast-paced environments. Highlighting your adaptability and problem-solving skills will resonate well with the interviewers.
✨Understand the Company Culture
Revolut values a diverse and inclusive workplace, so be ready to discuss how your background and experiences can contribute to this culture. Showing that you align with their mission and values will set you apart from other candidates.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company's future direction, particularly regarding AI compliance and customer experience. This demonstrates your genuine interest in the position and helps you gauge if it's the right fit for you.
