At a Glance
- Tasks: Lead and shape GBS strategies for top-tier clients while managing complex projects.
- Company: Join KPMG, a global leader in Audit, Tax, and Consulting services.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Other info: Opportunity to work with a talented team and grow your career.
- Why this job: Make a real impact by transforming business processes for major clients.
- Qualifications: Extensive experience in GBS/SSC and strong project management skills.
The predicted salary is between 70000 - 90000 € per year.
KPMG is part of a global network of firms that offers Audit, Tax & Legal, Consulting, Deal Advisory and Technology services. Through the talent of over 16,000 colleagues, we bring our creativity and insight to our clients’ most critical challenges. With offices across the UK, we work with everyone from small start-ups and individuals to major multinationals, in virtually every industry imaginable.
We are looking for seasoned Global Business Services (GBS) practitioners to join us and help grow our GBS advisory practice in the UK.
Your Key Responsibilities
- Shape and articulate the GBS/Shared Service Centre (SSC) strategy and value proposition to C-level and VP level clients, with a particular focus on provision of GBS, SSC and Business Process Outsourcing (BPO) functions.
- Design and develop GBS/SSC shared services operating models for our clients across various corporate functions such as finance, HR, IT, supply chain/logistics, procurement, including governance and service management capabilities, along with the service catalogues and service level agreements.
- Lead end-to-end outsourcing execution: strategy, vendor selection, contracting and transition.
- Apply leading practice end-to-end process expertise in one or more core finance, HR, IT, supply chain/logistics, procurement or other corporate functions to design and implement new re-engineered processes in a Shared Services or Business Process Outsourcing operating model.
- Lead and work collaboratively with client team executives to plan and deliver shared services or global business services solutions.
- Lead business development activities for assigned client portfolio and support revenue growth plans for existing and new clients.
- Guide team through the to-be design of processes, related organization/role design and enabling technologies.
- Manage team through business case development of GBS/SSC programs.
- Develop detailed work plans, direct project teams, deliver status, meet deadlines, manage to budget, meet or exceed quality standards.
- Guide team through problem definition, issue identification and work plan development using problem solving principles and past experience.
- Work with leadership on developing the practice through recruiting, training, mentoring, and client relationships.
- Serve as a subject matter advisor to the c-suite.
Skills And Attributes For Success
- Experience establishing and maintaining client relationships.
- Deep understanding of the BPO provider landscape and ecosystem.
- Expertise in structuring complex deals and designing fit-for-purpose governance & service/vendor management frameworks.
- Operational insights including in-depth understanding of SLAs, KPIs and risk sharing models.
- Excellent leadership, communication (written and oral) and interpersonal skills.
- Proven success in contributing to a team-oriented environment.
- Proven ability to work creatively and analytically in a problem-solving environment.
- Ability to interact effectively with client executives, vendors and third party providers.
- Desire to work in a fast-paced environment.
To Qualify For The Role, You Must Have
- Extensive expertise gained with, or at, GBS or Shared Services Centres or Business Process Outsourcers.
- Clear understanding and experience in application of the GBS/SSC operating models and Service Delivery Models.
- Hands-on knowledge of project management methodologies and preferably certified project/program management or strong experience in leading large GBS transformational programmes.
- Experience of deploying problem solving frameworks and improving processes, applied knowledge of lean/six sigma methodologies.
- Experience in process mining, automation & leading process applications of advantage.
- Advanced usage of MS Office and MS Project and experience in working with ERP systems.
- Knowledge of the Shared Services and BPO sector with a network in this field.
Ideally, You’ll Also Have
- Experience leading large scale transformation programs highly preferred.
- Professional qualification in one of the functional areas – Finance (CIMA/ACA or equivalent), HR/Procurement – (MBA).
- Consulting experience or Programme Management/Strategy experience in GBS/SSC set ups.
Global Business Services Senior Manager in London employer: hackajob
KPMG is an exceptional employer that fosters a collaborative and innovative work culture, providing employees with the opportunity to engage in complex projects across various industries. With a commitment to professional development, KPMG offers extensive training and mentorship programmes, ensuring that team members grow alongside the firm. Located in the UK, employees benefit from a dynamic environment that encourages creativity and insight, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Global Business Services Senior Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, especially those who work at KPMG or similar firms. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for interviews by researching KPMG's recent projects and initiatives. This shows you're genuinely interested and helps you tailor your answers to align with their values and goals.
✨Tip Number 3
Practice your pitch! Be ready to articulate your experience in GBS and how it can benefit KPMG. Highlight your leadership skills and problem-solving abilities to stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re here to support you every step of the way in landing that dream role.
We think you need these skills to ace Global Business Services Senior Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Global Business Services role. Highlight your experience in GBS, SSC, or BPO, and showcase how your skills align with the responsibilities mentioned in the job description.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for KPMG. Mention specific projects or experiences that demonstrate your expertise in leading GBS transformations and client relationships.
Showcase Your Leadership Skills:Since this role requires excellent leadership and communication skills, make sure to include examples of how you've successfully led teams or projects in the past. We want to see your ability to guide and inspire others!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it makes the process smoother for everyone involved.
How to prepare for a job interview at hackajob
✨Know Your GBS Inside Out
Make sure you have a solid understanding of Global Business Services and Shared Service Centre models. Brush up on the latest trends in BPO and be ready to discuss how these can benefit KPMG's clients. This will show that you're not just familiar with the concepts, but that you can apply them strategically.
✨Showcase Your Leadership Skills
Prepare examples that highlight your leadership experience, especially in managing teams through complex projects. Think about times when you've successfully guided a team through problem-solving or process improvements, as this aligns perfectly with the role's requirements.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to handle real-world challenges in GBS. Practice articulating your thought process and decision-making skills in these situations, as it will demonstrate your analytical capabilities and creativity.
✨Engage with the Interviewers
Remember, interviews are a two-way street! Prepare thoughtful questions about KPMG’s GBS strategy and how they envision the future of shared services. This not only shows your interest but also gives you insights into their expectations and culture.
