General Merchandise Manager in London

General Merchandise Manager in London

London Full-Time On-site
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Our client is a leading UK supermarket and retail group.
Leading in our stores:
Our management teams don't just run stores - they're the driving force behind our business. With bold leadership, a passion for service and an eye for opportunity, they empower teams to raise the bar every single day for our customers. Whether it's product availability, safety standards, or delivering seamless daily operations, they're hands-on, sleeves-rolled-up changemakers. And the impact? Work becomes more rewarding for our colleagues, and shopping becomes a next-level experience for every customer who walks through our doors. This is how we bring our purpose to life, one powerful action at a time.
What you'll be doing:
Taking responsibility for the management of all our non – food products ensuring they are presented fantastically to delight our customers.
Ensure your area runs smoothly every day from the shop floor to the warehouse.
People management is a big part of the role, managing performance and capability, conducting disciplinaries and ensuring scheduling and pay are accurate.
At times you may assume overall responsibility for running the store, making sure that all colleagues are given direction and support to deliver for the customer.
What makes a great general merchandise manager:
Previous line management responsibilities in a fast-paced, operational environment.
Someone who is truly obsessed with customers and service, and coaches a team to do the same.
Delivers KPI's or other performance indicators.
Can manage disciplinaries, performance issues or other similar employee relations issues.
Leads operations and comfortable doing this alone in the absence of more senior management.
Essential Criteria:
A track record of delivering exceptional customer experiences, with evidence of coaching others to consistently raise the bar.
Experience leading teams in a dynamic, customer-facing environment β€” you've inspired others, driven high performance, and created a culture where colleagues thrive.
Leadership experience in a high-volume, fast-paced operational setting β€” whether in retail, food service, or hospitality β€” where you've overseen daily operations, solved business problems, and kept teams focused on what matters most: ...

General Merchandise Manager in London employer: Hackajob

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Contact Details:

Hackajob Recruitment Team