At a Glance
- Tasks: Investigate and resolve credit card fraud and disputes, ensuring customer protection.
- Company: Join Lendable, a fast-growing fintech unicorn with a mission to revolutionise credit access.
- Benefits: Flexible working, health coverage, retirement plans, and social events for team bonding.
- Other info: Dynamic team culture with opportunities for personal growth and professional development.
- Why this job: Make a real impact in protecting customers while working with cutting-edge technology.
- Qualifications: Experience in credit card fraud or disputes, strong communication skills, and a proactive mindset.
The predicted salary is between 35000 - 45000 £ per year.
hackajob is collaborating with Lendable to connect them with exceptional professionals for this role.
About Lendable
Lendable is on a mission to build the world's best technology to help people get credit and save money.
- We're building one of the world’s leading fintech companies and are off to a strong start:
- One of the UK’s newest unicorns with a team of just over 700 people
- Among the fastest-growing tech companies in the UK
- Profitable since 2017
- Backed by top investors including Balderton Capital and Goldman Sachs
- Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot)
So far, we’ve rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance. We get money into our customers’ hands in minutes instead of days.
We’re growing fast, and there’s a lot more to do: we’re going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
- Join us if you want to
- Take ownership across a broad remit. You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1
- Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo
- Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting
About The Role
As a Fraud & Disputes Specialist, you'll be at the forefront of protecting our credit card customers and business from financial crime, playing a vital role in our Fraud and Financial Crime Team.
You'll have end-to-end ownership of complex investigations, making a direct impact on customer experience, and the effectiveness of our UK & US card products.
Key Responsibilities
- End-to-End
- Case
Ownership: Investigate and resolve complex third-party credit card fraud, consumer card disputes (including Section 75 claims), and chargebacks, ensuring meticulous accuracy and compliance with Mastercard guidelines.
- Customer-Centric
Resolution: Communicate empathetically and clearly with customers throughout the process, managing challenging scenarios like account takeovers and scams with professionalism and sound judgment.
- Operational Excellence & Digital
Adoption: Execute structured processes using our digital systems, proactively identifying trends and suggesting improvements to controls, workflows, and automation opportunities.
You'll be a champion for new technologies, helping us work smarter and faster.
- Continuous
Learning: Stay ahead of emerging fraud typologies, regulatory changes, and new operational tools, sharing your expertise and contributing to a collaborative, improvement-focused team environment.
- Your Experience & Skills
- Essential: Prior experience working with credit or debit card fraud, disputes, or chargebacks.
- Advantageous: Good working knowledge of scheme rules (especially Mastercard) and relevant regulatory standards in the UK and/or USA.
- Ability to confidently navigate and resolve complex customer scenarios with empathy and professionalism.
- Strong organisational and prioritisation skills, thriving in a fast-paced and change-driven environment.
- Digitally savvy and eager to embrace automation and new technologies.
- Detail-oriented and process-driven, with a knack for spotting inefficiencies and suggesting practical improvements.
- Excellent written and verbal English communication skills.
Your Profile & Approach
- Customer-Focused: Deeply committed to customer protection and delivering positive outcomes.
- Accountable: Takes personal ownership for every case and champions process enhancements.
- Proactive & Solutions-Oriented: Open to new approaches, including automation and digital transformation.
- Constructive & Collaborative: Eager to identify better ways of working and contribute to a supportive team culture.
- Maintains the highest standards of confidentiality, integrity, and compliance.
- Life at Lendable
- Winning team: the opportunity to scale up one of the world’s most successful fintech companies
- Flexible working: flexible approach tailored to each role.
Hybrid roles require three days in-office weekly; fully remote roles include regular opportunities for in-person connection through socials and off-sites
- Socials & connection: opportunities and events to come together, socialise, and get to know each other beyond the office walls
- Health coverage: support for your physical and mental wellbeing, including private health cover
- Retirement & savings: long-term financial wellbeing through retirement savings plans
- Employee referral programme: earn a competitive bonus when you refer successful new team members
- Office meals & snacks: enjoy a fully stocked kitchen, plus complimentary lunches prepared by in-house chefs on in-office days at select locations
- Sustainable commuting: cycle-to-work and electric vehicle salary sacrifice schemes available in select locations
Please note
The availability and details of specific benefits vary by location and role. For more information, please speak to your Talent Partner.
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Fraud & Disputes Specialist in London employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Fraud & Disputes Specialist in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
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Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
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We think you need these skills to ace Fraud & Disputes Specialist in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to hackajob.
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Research and Reflect:Before hitting that 'apply' button on hackajob's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at hackajob
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with hackajob.
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✨Network with Industry Professionals
Before your interview, reach out to current or former hackajob employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
