At a Glance
- Tasks: Lead Production Engineering for Cross-Border and Cross-Currency Payments across Europe.
- Company: Join HSBC, a global leader in financial services with a commitment to diversity.
- Benefits: Enjoy competitive pay, private healthcare, and tailored professional development opportunities.
- Other info: Be part of an inclusive workplace that values different perspectives and backgrounds.
- Why this job: Make a real impact on high-value payment services while working in a dynamic environment.
- Qualifications: Experience in payments, strong analytical skills, and ability to manage diverse teams.
The predicted salary is between 80000 - 100000 € per year.
We're currently seeking an experienced professional to join our team in the role of European Head of Production Engineering within Global Payments System Technology. You'll play a key part in leading the Production Engineering function across Europe for Cross‐Border and Cross‐Currency Payments, ensuring resilient, secure, and performant operations for high‐value services including core processing, messaging, SWIFT, global disbursements, orchestration, and sanctions‐related capabilities.
As an HSBC employee in the UK, you'll have access to tailored professional development opportunities and a competitive pay and benefits package. This includes private healthcare for all UK‐based employees, enhanced maternity and adoption pay and support when you return to work, and a contributory pension scheme with a generous employer contribution.
In This Role You'll:
- Partner with the EU Regional Production Engineering Lead who manages teams in London and Krakow, ensuring service levels are maintained.
- Provide Europe regional coverage for Payments related production escalations.
- Ensure capability functions are well structured and deliver against plans in line with wider GPS strategy.
- Manage Major incidents as Incident Commander and/or Liaison Officer providing regular updates to various stakeholders through different channels.
- Collaborate effectively with AP and NA Cross‐Border and Cross‐Currency Production Engineering lead counterparts.
- Implement and manage a 24x7 follow‐the‐sun support model.
- Lead the reduction of toil and increase automation across the payments infrastructure.
- Maintain strong partnerships with key stakeholders, including Risk, Change Delivery, Supply Management, and IT.
To be successful in this role you should meet the following requirements:
- Proven experience in the Payments domain and understanding of full lifecycle of payments.
- Experience supporting multiple services across the Production Engineering world.
- Technically progressive, with exposure to cloud, containerisation, and automation technologies.
- Strong analytical and troubleshooting skills, with proven triage capability under pressure.
- Deep understanding of technology layers: application, storage, OS, network, database and infrastructure.
- Proven ability to manage a wide spectrum of stakeholders, including irate stakeholders in times of trouble.
- Experience managing globally distributed, culturally diverse technology teams in a 24x7 support environment.
- Expertise in incident and problem management.
Being open to different points of view is important for our business and the communities we serve. At HSBC, we're dedicated to creating diverse and inclusive workplaces – no matter their gender, ethnicity, disability, religion, sexual orientation, or age. We are committed to removing barriers and ensuring careers at HSBC are inclusive and accessible for everyone to be at their best. We take pride in being a Disability Confident Leader and will offer an interview to people with disabilities, long term conditions or neurodivergent candidates who meet the minimum criteria for the role.
European Head of Production Engineering in London employer: hackajob
HSBC is an exceptional employer, offering a dynamic work environment in the heart of the UK, where innovation meets inclusivity. As the European Head of Production Engineering, you'll benefit from tailored professional development opportunities, a competitive pay and benefits package including private healthcare, and a strong commitment to employee growth and diversity. Join us to lead cutting-edge payment solutions while enjoying a supportive culture that values every individual's contribution.
StudySmarter Expert Advice🤫
We think this is how you could land European Head of Production Engineering in London
✨Network Like a Pro
Get out there and connect with folks in the industry! Attend events, join online forums, or even hit up LinkedIn. The more people you know, the better your chances of landing that dream job.
✨Show Off Your Skills
When you get the chance to chat with potential employers, don’t hold back! Share specific examples of how you've tackled challenges in production engineering. We want to see your problem-solving skills in action!
✨Tailor Your Approach
Every company is different, so make sure you tailor your pitch to fit their vibe. Research HSBC’s values and culture, and align your experiences with what they’re looking for. It shows you’re genuinely interested!
✨Apply Through Our Website
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at HSBC.
We think you need these skills to ace European Head of Production Engineering in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your experience in payments and production engineering, and don’t forget to mention any relevant technologies you’ve worked with!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the European Head of Production Engineering role. Share specific examples of how you've tackled challenges in the past and how you can contribute to our team.
Showcase Your Leadership Skills:Since this role involves managing teams and stakeholders, make sure to highlight your leadership experience. Talk about how you've successfully led diverse teams and managed incidents under pressure – we want to see your problem-solving skills in action!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details you need about the role and our company culture there!
How to prepare for a job interview at hackajob
✨Know Your Payments Inside Out
Make sure you brush up on your knowledge of the payments domain. Understand the full lifecycle of payments and be ready to discuss your experience with core processing, messaging, and global disbursements. This will show that you're not just familiar with the terms but can also apply them in real-world scenarios.
✨Showcase Your Technical Savvy
Be prepared to talk about your exposure to cloud technologies, containerisation, and automation. Highlight specific projects where you've implemented these technologies to improve efficiency or reduce toil. This will demonstrate your technical progression and ability to lead in a modern production engineering environment.
✨Demonstrate Strong Stakeholder Management
Think of examples where you've successfully managed diverse stakeholders, especially during high-pressure situations. Be ready to share how you communicated effectively and resolved conflicts, as this role requires strong interpersonal skills and the ability to maintain calm under pressure.
✨Emphasise Your Leadership Experience
Since you'll be managing globally distributed teams, it's crucial to highlight your experience in leading culturally diverse groups. Share specific instances where you've fostered collaboration and maintained service levels across different regions, showcasing your ability to implement a 24x7 support model.
