Director, Remediation, Financial Services Consulting in London

EY's Financial Services practice is a unique industry‑focused business unit that provides a broad range of integrated services to financial institutions and other capital markets participants, including banks, insurers and wealth and asset managers. EY UK’s Remediation Team works across all sectors on a broad range of engagements with a diverse portfolio of clients, delivering consultancy services and support in regulatory risk and remediation matters. The team focuses on delivering some of the industry’s largest and most complex remediation programmes, including supporting firms in qualifying potential issues, root cause analysis, and designing and implementing past business reviews and redress schemes to calculate consumer harm.

The opportunity

Our objective is to continue being the market leader for remediation within the Financial Services sector. We collaborate and work closely with teams across EY, developing technology‑enabled, regulatory‑led solutions for our clients. As a Director, you will shape EY’s remediation strategy, lead the most complex and high‑profile engagements, and act as a trusted adviser to senior client stakeholders, regulators and boards.

Your Key Responsibilities

• Leading, directing and assuring the design, implementation or review of past business reviews and large‑scale remediation programmes for firms.
• FCA‑agreed actions including Section 166 reviews and Skilled Person engagements.
• Issue identification, root‑cause analysis and regulatory health checks across products, processes and customer journeys.
• End‑to‑end remediation execution, including operating model design, delivery governance, MI & reporting, operational planning and financial oversight.
• Product and file reviews, quality assurance frameworks and outcome testing.
• Policy frameworks, remediation principles and redress methodologies.
• Risk Management Frameworks including governance arrangements, risk appetite, control frameworks and assurance models.
• Originating, shaping and leading significant business development opportunities for new and existing clients.

The Successful Candidate Will Be Expected To

• Provide visible leadership across EY’s largest and most complex remediation engagements, acting as the primary point of accountability for delivery, quality and outcomes.
• Advise senior client stakeholders, including ExCo, Board and regulator‑facing teams, through the articulation of clear, defensible positions grounded in deep regulatory and remediation expertise.
• Set the regulatory and technical direction of engagements, including interpretation of regulatory standards and the design of pragmatic, scalable solutions to complex regulatory risks.
• Lead multiple workstreams and engagement teams concurrently, ensuring strong governance, pace and decision‑making discipline.
• Own engagement strategy, delivery approach and commercial performance, including budgets, resourcing and risk management.
• Develop and articulate EY points of view on emerging regulatory and remediation themes, shaping market‑facing propositions and thought leadership.
• Operate confidently at senior levels, with strong written and verbal communication skills for Board‑level reporting, regulator engagement and executive presentations.
• Proactively identify and convert opportunities for EY to provide additional advisory services, leveraging existing client relationships.
• Lead, or play a senior role in, the development and governance of proposals for significant new client opportunities.
• Build, maintain and deepen senior client relationships, acting as a trusted adviser across remediation, regulatory risk and broader transformation agendas.
• Create a high‑performing team culture, mentoring senior managers and managers, and taking accountability for talent development, succession and performance outcomes.
• Prove a proactive, ownership‑driven mindset with a clear ambition to progress to Partner and help shape the future direction of the practice.

Skills And Attributes For Success

• Deep knowledge and experience of financial services regulation and remediation, with a strong understanding of the strategic, operational and reputational implications of regulatory intervention.
• Exceptional financial product knowledge and experience across customer‑facing regulated activities.
• Proven experience leading large‑scale remediation programmes, ideally with complex governance, regulatory and stakeholder landscapes.
• Outstanding communication skills, strong commercial acumen and the ability to provide constructive challenge at senior levels.
• Highly organised, structured and disciplined, with the flexibility to operate effectively across multiple priorities and under significant regulatory and delivery pressure.
• Proactive and outcomes‑focused, anticipating issues, shaping solutions and driving decisions to conclusion.
• Strong client‑facing presence, with the ability to build trusted relationships with senior executives, regulators and external advisers.
• Confident in managing ambiguity and complexity, balancing regulatory expectations with pragmatic delivery considerations.
• Demonstrated ability to originate, shape and grow new business opportunities within remediation and adjacent regulatory risk services.
• A collaborative leader who works effectively across EY’s wider Financial Services practice and promotes a strong, inclusive team culture.

To qualify for the role, you must have some or all of the following

• Typically 12+ years’ experience working within Financial Services or significant experience leading large‑scale remediation programmes.
• Strong understanding of financial markets, regulatory frameworks and supervisory expectations, with the ability to translate these into client‑ready solutions.
• Sound technical knowledge of financial products and customer‑facing regulated activities (e.g. complaint handling, redress, conduct risk).
• Strong academic background, ideally to a degree level or equivalent.
• FPC or QCF Level 4 qualified (preferred but not required).
• Proven experience managing, developing and sponsoring senior talent.

What We Look For

We are looking for individuals with a strong sense of ownership, commercial awareness and ambition to help transform the financial services industry. If you have a passion for leading some of the industry’s most complex and high‑profile remediation programmes, and are motivated by progression to Partner, this role is for you.

What We Offer

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with MyReward you can select benefits that suit your needs, covering holidays, health and well‑being, insurance, savings and a wide range of discounts, offers and promotions.

Support, coaching and feedback from some of the most engaging colleagues around. Opportunities to develop new skills and progress your career. The freedom and flexibility to handle your role in a way that’s right for you.