Director of Analytics - Send in London

Wise is a global technology company, building the best way to move and manage the world’s money. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money.

We’re looking for a Director of Analytics to lead analytics for Send — Wise’s core cross‑border money movement business. In this role you will lead a team of seven analysts with two managers (and growing!) and partner with Product, Engineering, Design, Research, and other leadership teams to define and drive strategy across the Send portfolio. You’ll combine hands‑on analytical leadership with people management, helping build the analytics function and culture across Send.

• Send Convenience: Sending money globally should be as easy and smart as using a personal assistant. Less than a minute spent, only one session to set, no reason to contact.
• Customer Activation Team: Helping new Wise customers take their first steps and experience the value of Wise’s money‑movement products.
• Contacts: Wise customers can find anyone globally by a unique identifier, such as an email or phone number.
• Send Core: The foundational send experience powering Wise’s cross‑border money movement at scale.
• Business Send: Customers who send lots of payments find us inconvenient. Our goal is to make it efficient and delightful for these customers to set up, manage and make payments.
• Send High Value: Solves problems disproportionately impacting customers who send large amounts with Wise — removing friction and solving core problems like price, so sending £500k is as natural as sending £5k.

What You’ll Do:

• Partner with Product and senior leadership across Send to define product and growth strategy—identifying the most impactful opportunities through deep analysis of product and customer data.
• Lead, coach and develop a high‑performing team, fostering a culture of continuous learning, ownership and impact.
• Collaborate with and influence cross‑functional partners (Product, Engineering, Design, Research) to implement strategy across the Send portfolio.
• Define and track OKRs and KPIs across Send; communicate progress clearly—from written Slack updates to quarterly planning presentations.
• Identify and implement opportunities to unblock and accelerate delivery across your teams.
• Drive the build of automated data pipelines and BI tooling to minimise repetitive work and enable data self‑serve across Send.
• Lead and coordinate cross‑team analytics projects to achieve Send’s strategic objectives.
• Be a senior voice for Analytics at Wise—shaping how we build and scale the function.

What You’ll Bring:

• Technical Skills: 7+ years of experience in analytical roles with strong data analysis skills (SQL & Python). Experience delivering high‑quality data products and self‑serve analytics using tools like Airflow, dbt, and Looker.
• Team Leadership: 4+ years of experience leading and developing analytics teams. Skilled at performance management, providing constructive feedback, and building team capability and culture at scale.
• Strategic Ownership: Proven experience developing and implementing strategy across a broad business area. You operate independently in a fast‑paced environment—identifying impactful opportunities, triaging by impact, and knowing when to go 80/20.
• Influence & Stakeholder Management: Strong collaborative instincts—you know how to influence senior stakeholders, when to push back, and how to drive alignment across complex cross‑functional teams. You have a bias to action.
• Scale & Ambition: Comfortable operating at Director level—thinking across a portfolio of teams and problems, connecting the dots between ground‑level analysis and company‑level strategy.

We believe teams are strongest when they are diverse, equitable and inclusive. We celebrate our differences and help every team member feel respected, empowered to contribute towards our mission and able to progress in their careers.