At a Glance
- Tasks: Manage data platforms and ensure reliable, secure services for users.
- Company: Join QBE Europe, a leader in data and AI innovation.
- Benefits: 30 days holiday, flexible working, and a generous pension plan.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of data technology and drive impactful improvements.
- Qualifications: Experience in service delivery and strong IT management skills required.
The predicted salary is between 60000 - 75000 £ per year.
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement.
The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Skills
- Analytical Thinking
- Application Development
- Commercial Acumen
- Critical Thinking
- Intentional collaboration
- Managing performance
- Platform Management
- Prioritization
- Process Improvements
- Product Management
- Reliability Engineering
- Resource Planning
- Risk Management
- Software Development Life Cycle (SDLC) Methodologies
- Stakeholder Management
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important so our flexible working opportunities are open to all, this can include part‑time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager in London employer: hackajob
QBE Europe is an exceptional employer, offering a dynamic work environment in London where innovation meets flexibility. With a strong commitment to employee growth, QBE provides extensive benefits including 30 days of holiday, a generous pension plan, and flexible working arrangements that cater to diverse lifestyles. Join a culture that prioritises operational excellence and customer focus, while being part of a team that drives the future of data and AI platforms.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around service delivery and platform management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Data Platforms Service Delivery Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Data Platforms Service Delivery Manager role. Highlight your experience in service delivery and management, especially within data or technology platforms. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed service delivery and improved platform reliability in the past. Let us know why you’re excited about joining our team!
Showcase Your Communication Skills:Strong communication is key for this role. In your application, demonstrate how you've effectively engaged with both technical and non-technical stakeholders. We love seeing candidates who can bridge the gap between different teams!
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at hackajob
✨Know Your Data Platforms
Before the interview, make sure you brush up on your knowledge of data platforms and service delivery management. Understand the key principles of IT service management, especially incident, problem, and change management, as these will likely come up in conversation.
✨Showcase Your Experience
Be ready to discuss your previous experience in managing service delivery or operations roles, particularly within data or technology platforms. Prepare specific examples that highlight your ability to manage vendor performance and service levels effectively.
✨Communicate Clearly
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage both technical and non-technical stakeholders. This will demonstrate your ability to bridge the gap between different teams.
✨Emphasise Continuous Improvement
QBE is looking for someone who can drive continuous improvement in platform reliability and user experience. Think of examples where you've implemented changes that led to better service delivery or enhanced user satisfaction, and be prepared to discuss them.
