At a Glance
- Tasks: Engage with customers, upsell products, and provide data insights to enhance their experience.
- Company: Dynamic company focused on customer success and innovative finance solutions.
- Benefits: Top compensation, equity options, remote work days, and a generous learning budget.
- Other info: Collaborative office culture with opportunities for personal and professional growth.
- Why this job: Join a vibrant team and make a real impact on customer satisfaction and retention.
- Qualifications: Experience in B2B roles, upselling, and fluent English communication skills.
The predicted salary is between 50000 - 70000 € per year.
Your Responsibilities
- Drive customer engagement - through building and nurturing value‑creating and scalable relationships, you develop a deep understanding of your clients’ finance goals. You guide and consult with them in order to drive their engagement and the activation of all the spend management features.
- Upsell - you leverage your deep understanding of both the product and your customer’s needs to identify new business opportunities, as well as product and feature optimisation initiatives to increase value for existing accounts.
- Measure success and provide data insights - with the use of specific KPIs you aim to achieve and monitor revenue trajectory through key metrics such as spend engagement, SaaS uplift and renewals.
- Act as Product ambassador - working closely with internal stakeholders, you compile and communicate client feedback and act in an advisory capacity on current and future product features.
- Thrive for process excellence - you aim for continuous improvement, designing and delivering upon the client journey touchpoints that will increase customer satisfaction and contribute towards long‑term retention.
About You
We think you’ll need the following experience and qualifications to succeed in the role:
- Proven experience in a proactive commercial‑centric role, ideally in a B2B setting.
- Prior experience with upselling products and product features to existing clients.
- Fluent in English (C2).
In addition, here are the skills and attributes we are looking for:
- Customer obsessed - You empathise with the needs and pain points of the customer and provide a flawless experience.
- Commercially minded - You are able to demonstrate continuous value to customers, leveraging new business opportunities and can confidently negotiate pricing, contracts and add‑ons.
- Clear communicator - You are able to communicate complex topics to a range of audiences in a clear, concise and expert manner.
- Analytical mindset - You are able to read, interpret and leverage data to prioritise customers, solve complex problems, identify upsell opportunities and retain customer happiness. You can recognise problems before they arise, and you challenge the status quo.
- Expert Operator - You are able to manage multiple requests at the same time and prioritise accordingly. You have a structured way of working, employing efficiency and effectiveness in your day‑to‑day tasks.
Benefits
Here’s what else to expect:
- Top‑of‑market compensation package, including equity.
- Our vibrant offices are at the heart of our culture, where in‑person time fuels collaboration and connection over weekly breakfasts and Friday demos.
- Additional benefits include: 20 days “work from abroad”, 600EUR/GBP Learning & Development Budget, and other local benefits.
Customer Success Manager (f/m/d) in London employer: hackajob
As a Customer Success Manager at our company, you will thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. With a top-of-the-market compensation package, generous learning and development budget, and unique benefits like 20 days of 'work from abroad', we foster a culture that values your contributions and encourages professional advancement. Join us in our vibrant offices where teamwork and innovation come together to create meaningful customer relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager (f/m/d) in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees on LinkedIn and ask about their experiences. This can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 2
Prepare for the interview by researching common questions for Customer Success Managers. Think about how your past experiences align with the role and be ready to share specific examples that showcase your skills.
✨Tip Number 3
Show your enthusiasm! During interviews, express your passion for customer success and how you can help clients achieve their goals. A positive attitude can set you apart from other candidates.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email reiterating your interest in the role can leave a lasting impression and keep you top of mind for the hiring team.
We think you need these skills to ace Customer Success Manager (f/m/d) in London
Some tips for your application 🫡
Show Your Customer Obsession:When writing your application, make sure to highlight your passion for understanding and meeting customer needs. Share specific examples of how you've created value for clients in previous roles, as this aligns perfectly with what we're looking for.
Be Clear and Concise:We love clear communicators! Use straightforward language to convey your experiences and skills. Avoid jargon unless it's necessary, and make sure your application is easy to read and understand.
Demonstrate Your Analytical Skills:Since we value an analytical mindset, include instances where you've used data to drive decisions or improve customer satisfaction. This will show us that you can leverage insights effectively, which is key for the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our culture and values.
How to prepare for a job interview at hackajob
✨Know Your Customers
Before the interview, research the company’s customer base and their needs. Understand how the role of a Customer Success Manager fits into enhancing customer engagement and satisfaction. This will help you demonstrate your customer obsession and ability to empathise with their pain points.
✨Showcase Your Upselling Skills
Prepare examples from your past experiences where you successfully identified upselling opportunities. Be ready to discuss how you leveraged your understanding of products and customer needs to drive additional value. This will highlight your commercial mindset and ability to negotiate effectively.
✨Be Data-Driven
Familiarise yourself with key performance indicators relevant to customer success, such as spend engagement and renewals. During the interview, be prepared to discuss how you’ve used data insights in previous roles to measure success and improve customer relationships.
✨Communicate Clearly
Practice explaining complex topics in a simple and concise manner. You might be asked to present a scenario or solution during the interview, so being able to communicate clearly will showcase your expertise and make a strong impression on the interviewers.
