At a Glance
- Tasks: Build relationships with Talent Acquisition teams and improve hiring outcomes using AI-powered workflows.
- Company: Join a forward-thinking company focused on transforming talent acquisition.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Be part of a team that shapes the future of AI in hiring.
- Why this job: Make a real impact in the hiring process while developing your career in a dynamic environment.
- Qualifications: Strong relationship management skills and a passion for customer success.
The predicted salary is between 50000 - 65000 £ per year.
Role Overview
You will build trusted relationships with Talent Acquisition teams, understand their hiring priorities and work closely with customers to improve hiring outcomes through Archer. Combining customer insight, commercial ownership and Archer’s unique market intelligence, you will help customers make better hiring decisions, adopt AI-powered hiring workflows and realise measurable business value.
You will own the customer lifecycle from onboarding through renewal, ensuring customers continue to succeed while identifying opportunities to grow the partnership over time. This is a highly commercial Customer Success role that requires strong relationship management, commercial awareness and a passion for helping customers transform how they attract talent.
By combining strong customer relationships, commercial ownership, and data-driven recommendations, you will improve hiring outcomes, retain and grow revenue, and help customers continuously evolve their talent-attraction strategies. Success in this role is measured by customer outcomes, revenue retention and your ability to create long-term value for both your customers and hackajob.
The Customer Success Manager is responsible for the long-term success and commercial growth of their portfolio. Through proactive customer management, successful Archer adoption, and measurable customer outcomes, they are responsible for delivering Net Revenue Retention through renewals, expansion, and long-term customer value.
- Take full ownership of the customer relationship across your portfolio.
- Build trusted relationships with recruiters, Talent Acquisition leaders and hiring stakeholders.
- Own customer health, identifying risks early and implementing success plans before they become commercial issues.
- Use Archer data and customer insight to recommend improvements that increase recruiter productivity and hiring success.
- Own renewal conversations and commercial negotiations across your accounts.
- Build commercial success plans that maximise NRR across your portfolio.
- Build stakeholder relationships that create long-term commercial opportunities.
- Partner with Product, Marketing and Sales where appropriate to maximise customer value.
- Share customer learnings and best practice across the Customer Success organisation.
- Help shape the future of AI-powered hiring by ensuring customer feedback directly informs product development.
- Use customer health data and success signals to prioritise your portfolio effectively.
- Encourage customers to adopt scalable self-service resources where appropriate.
- Continuously improve the way Customer Success operates by embracing new technology and AI-powered workflows.
CSM Manager in London employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a dynamic and inclusive work culture. As a CSM Manager, you will have the opportunity to build meaningful relationships with clients while leveraging cutting-edge AI technology to transform hiring processes. Our commitment to employee growth is evident through continuous learning opportunities and a supportive environment that encourages innovation and collaboration, making this an ideal place for those seeking a rewarding career in customer success.
