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- Tasks: Manage and deliver top-notch content for clients across Europe, ensuring quality and compliance.
- Company: Join Vanguard, a leading financial services firm with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Work closely with diverse teams and make a real impact on client communications.
- Why this job: Be at the forefront of content strategy and automation in a dynamic environment.
- Qualifications: Experience in content management and strong skills in automation tools required.
The predicted salary is between 50000 - 65000 £ per year.
The Content Strategy Manager (CSM) plays a pivotal role in the management, organization, and delivery of client-facing content and documentation. Supporting all European countries, the CSM ensures that content provided to key stakeholders both internal and external is world class, current, consistent, compliant, and maintained proactively. This role focuses on the maintenance and automation of both qualitative data in Qvidian and quantitative data, as well as the integration of links with core due diligence platforms, including Door and AssetQ, and consultant databases where needed. The CSM is responsible for ensuring that content processes are streamlined so the RFP team can generate and update client templates efficiently, using advanced automation and autofill functions.
Key Responsibilities
- Content Management & Delivery
- Create clear, engaging and concise content. Capture key metrics & measure effectiveness, identifying trends for future application to take our content to the next level.
- Ensure data used in our processes is accurate, consistent, secure, and usable throughout its entire lifecycle, adhering to enterprise data governance policies.
- Oversee the creation, curation, maintenance and quarterly production of all standard RFPs, applying Vanguard's style, usage, and brand standards to ensure consistency.
- Develop a strategy and processes to ensure we are well positioned to stay ahead of client demand; ensure they are documented and reviewed regularly.
- Lead the automation of data flows (quantitative) and integration of real-time links (qualitative) from Qvidian to Door, AssetQ and consultant databases where needed. Maintain the content and links; work closely with crew covering consultant databases to ensure regular, accurate updates.
- Investigate autofill options (Qvidian, Door, AssetQ) and design, set up, and maintain automated templates for standard RFPs. Use autofill functionality to streamline completion of client templates for the team.
- Regularly audit automated templates to ensure ongoing compliance and optimal performance.
- Establish strong working relationships with subject matter experts (SMEs), the RFP team and other stakeholders, establishing service levels where appropriate.
- Identify gaps in existing content and challenge SMEs on content provided when necessary; proofread, edit, and collaborate as needed to make appropriate changes.
- Work closely with various teams to ensure seamless integration of automation tools and links with Door, AssetQ and consultant databases when needed.
- Train and support team members in using automation & autofill functionality and serve as a point of contact for troubleshooting automation-related issues.
- Lead strategic projects for the department (eg efficiencies, accessibility, communication) that require content, data analytics and subject matter expertise.
- Own (update and/or save centrally) monthly/quarterly updates for the team, including organizational charts, global staff and investment professionals data, liquidity data, etc.
- Act as team resource and back-up to RFP leadership during times of high volumes. Provide reviews of RFP/DDQs prior to sending to sales, as required.
- Stay up to date with developments in automation technologies relevant to content management. Attend training and conferences as necessary.
- Propose and implement enhancements to the content automation framework as needed.
- Continually monitor processes and policies to ensure data is fit for purpose, supports business initiatives, and meets regulatory standards.
Required Skills and Experience
- Experience in content management within a financial services environment, including systems such as Qvidian.
- Strong technical proficiency with automation tools, data integration, and template management.
- Hands-on experience with platforms such as Door and AssetQ, or similar systems, and consultant databases preferred.
- Demonstrated ability to implement and manage automation features such as Qvidian's autofill.
- Excellent organizational, communication, and project management skills.
- Proactive approach and a strategic mindset.
- Attention to detail and commitment to quality assurance.
Key Success Factors
- Successful deployment and adoption of automation and autofill features across the team. Aim to expand access & use, eg client services, sales support.
- Streamlined and automated regular updates of content on core platforms, including Door and AssetQ, and consultant databases when needed.
- Clients have access to up-to-date information on all platforms in scope.
- Reduction in manual data entry and associated errors.
- Improved turnaround time for client template preparation and delivery.
- Positive feedback from stakeholders regarding the efficiency, reliability and timeliness of content processes.
Reporting Structure
The Content Strategy Manager reports to the Head of RFPs and Data Services, Europe, within Distribution Services & Client Operations. The RFP team is primarily responsible for delivering high quality information regarding Vanguard and its funds to B2B investors across the UK & Europe. This role will require you to collaborate closely with the investment management group, product, investment stewardship, compliance, and other teams to deliver best-in-class, automated content solutions.
How We Work
Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.
Content Strategy Manager in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Content Strategy Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how you can contribute to their goals, especially in content management and automation.
✨Tip Number 3
Showcase your skills with a portfolio! If you’ve worked on content strategies or automation projects, gather examples to demonstrate your expertise during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining our team.
We think you need these skills to ace Content Strategy Manager in London
Some tips for your application 🫡
Tailor Your Content: Make sure your application reflects the specific skills and experiences mentioned in the job description. We want to see how your background aligns with the role of Content Strategy Manager, so don’t hold back on showcasing your relevant experience!
Showcase Your Automation Skills: Since this role heavily involves automation and data management, highlight any experience you have with tools like Qvidian, Door, or AssetQ. We love seeing candidates who can demonstrate their technical proficiency and how they’ve used these tools to streamline processes.
Be Clear and Concise: When crafting your application, clarity is key! Use straightforward language and structure your content well. We appreciate applications that are easy to read and get straight to the point, just like the content we aim to deliver.
Apply Through Our Website: We encourage you to submit your application through our website for the best chance of being seen by our team. It’s the easiest way for us to keep track of your application and ensure it gets the attention it deserves!
How to prepare for a job interview at hackajob
✨Know Your Content Inside Out
Make sure you’re familiar with the types of content you'll be managing. Brush up on your knowledge of Qvidian, Door, and AssetQ, as well as any relevant compliance standards. Being able to discuss specific examples of how you've created or managed content in the past will show that you're the right fit for the role.
✨Showcase Your Automation Skills
Since this role heavily focuses on automation, be prepared to discuss your experience with automation tools and data integration. Bring examples of how you've successfully implemented these features in previous roles, and be ready to suggest ideas on how to improve existing processes.
✨Demonstrate Your Relationship Management Abilities
This position requires strong collaboration with various teams and stakeholders. Think of instances where you've built relationships with subject matter experts or other teams. Highlight your communication skills and how you’ve effectively managed expectations and feedback.
✨Prepare for Strategic Thinking Questions
Expect questions that assess your strategic mindset and proactive approach. Be ready to discuss how you would develop strategies to stay ahead of client demands and ensure content is always current and compliant. Show that you can think critically about content management and continuous improvement.