At a Glance
- Tasks: Investigate and resolve complex customer complaints with excellent communication skills.
- Company: Join Lendable, a fast-growing fintech unicorn transforming the credit landscape.
- Benefits: Competitive salary, great team culture, and opportunities for personal growth.
- Other info: Be part of a mission-driven team focused on innovation and customer satisfaction.
- Why this job: Make a real impact by improving customer experiences in a dynamic tech environment.
- Qualifications: Strong communication skills and a passion for problem-solving.
The predicted salary is between 29700 - 36300 £ per year.
hackajob is partnering directly with Lendable to hire for this role.
About Lendable Lendable is on a mission to build the world's best technology to help people get credit and save money.
We're building one of the world's leading fintech companies and are off to a strong start: * One of the UK's newest unicorns with a team of just over 700 people * Among the fastest-growing tech companies in the UK * Profitable since 2017 * Backed by top investors including Balderton Capital and Goldman Sachs * Loved by customers with the best reviews in the market (4.9 across 10,000s of reviews on Trustpilot) So far, we've rebuilt the Big Three consumer finance products from scratch: loans, credit cards and car finance.
We get money into our customers' hands in minutes instead of days.
We're growing fast, and there's a lot more to do: we're going after the two biggest Western markets (UK and US) where trillions worth of financial products are held by big banks with dated systems and painful processes.
Join us if you want to 1.
Take ownership across a broad remit.
You are trusted to make decisions that drive a material impact on the direction and success of Lendable from day 1 2.
Work in small teams of exceptional people, who are relentlessly resourceful to solve problems and find smarter solutions than the status quo 3.
Build the best technology in-house, using new data sources, machine learning and AI to make machines do the heavy lifting About the role As we grow, we're looking for a Complaints Officer to help us investigate and resolve our more complex customer interactions.
As an excellent communicator, you will quickly build relationships with customers and other departments across Lendable to understand customer friction points and come to fair and objective decisions.
Your team's objectives 1.
Lendable aims to resolve all complaints promptly, ensuring that they are investigated diligently and fairly for customers.
Lendable is committed to providing excellent customer service and ensurin...
Complaints Officer in London employer: Hackajob
Lendable is an exceptional employer, offering a dynamic work environment where innovation thrives and employees are empowered to make impactful decisions from day one. With a strong focus on employee growth, Lendable provides opportunities for professional development within a collaborative team of talented individuals, all while being part of one of the UK's fastest-growing fintech companies. Located in a vibrant tech hub, employees enjoy a culture that values resourcefulness and creativity, making it a rewarding place to build a meaningful career.
StudySmarter Expert Advice🤫
We think this is how you could land Complaints Officer in London
✨Tap into Campus Networks
If you're still in uni, don’t forget to engage with your campus's career services and attend finance-related events. Banks often do presentations and recruitment drives on campus, so put yourself out there and make use of these opportunities to show off your passion for the field.
✨Get Certified
Consider pursuing relevant certifications like the CFA or ACCA while you’re job hunting. They not only beef up your CV but also connect you with professional bodies which can lead to networking opportunities and even job openings in banking and financial services.
✨Connect on Professional Platforms
Join finance-focused groups on platforms like LinkedIn and engage in discussions. This can really help you stand out from the crowd, allowing potential employers to see your knowledge and interest in industry trends. Plus, you might stumble upon job postings shared exclusively within the group.
✨Apply Directly and Be Proactive
Don’t shy away from reaching out directly to firms like Hackajob. Use their websites and apply through them, but also consider following up with a polite email to express your enthusiasm. Being proactive can make a huge difference in getting noticed in the competitive financial services sector.
We think you need these skills to ace Complaints Officer in London
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to Hackajob.
Include Relevant Financial Software Experience:If you've worked with financial modelling tools or software like Excel, SAP, or specific analytical tools during your studies or internships, bring that up! Highlighting your proficiency can really make your application pop and show you're ready to hit the ground running in a full-time role.
Research and Reflect:Before hitting that 'apply' button on Hackajob's website, do a little digging. Look up their recent projects, values, and culture. Reflecting their ethos in your application can make a huge difference and show you’re genuinely interested in being part of the team!
How to prepare for a job interview at Hackajob
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with Hackajob.
✨Prepare for Case Studies
Expect to tackle case studies that demonstrate your problem-solving skills in real-world banking scenarios. Familiarise yourself with the types of problems you might face—think risk assessments or investment evaluations—and be ready to articulate your thought process clearly.
✨Show Your Passion for Finance
Since this is a full-time position, employers at Hackajob will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former Hackajob employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
