At a Glance
- Tasks: Support and optimise cloud operations while providing top-notch IT support to internal users.
- Company: Join Monument Technology, a leader in digital banking solutions.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture focused on innovation and collaboration.
- Why this job: Make a real impact in the evolving world of digital banking technology.
- Qualifications: Experience with Microsoft 365, AWS, Azure, and strong troubleshooting skills required.
The predicted salary is between 45000 - 55000 € per year.
hackajob is collaborating with Monument to connect them with exceptional professionals for this role.
Location: London (Oxford Circus) Hybrid 1-2 days per week in the office
About Monument Technology Limited:
Monument Technology provides everything needed to build and run a bank with an open, configurable, end-to-end banking platform as a service which uses best-in-class components to empower small and medium-sized banks around the world to thrive in the digital age. Our platform is a full-stack ‘bank or building-society-in-a-box’, delivering all the functionality needed to run and grow a modern, digital-led financial institution, including native mobile app and web experience, servicing, core and all the back-end technologies, integrated in a single, cloud-native solution.
The Role:
We are looking for a Cloud Operations Engineer to support and evolve our Corporate IT and cloud operations capability as the platform and organisation scales. This role sits at the intersection of internal IT service delivery and cloud platform operations. You will provide first and second line support to internal users, manage and optimise our Microsoft 365 environment, and support operational activities across AWS and Azure. You will play a key role in ensuring colleagues remain productive, systems remain secure, and operational processes scale effectively alongside the business.
How You’ll Make An Impact:
- Provide first and second line support to internal users, ensuring timely resolution of incidents, requests and issues in line with SLAs.
- Administer and optimise the Microsoft 365 environment, including Entra ID, Exchange Online, SharePoint, Teams and Endpoint Manager.
- Manage joiners, movers and leavers processes, ensuring access is provisioned securely and efficiently.
- Support and improve Service Desk operations, working closely with outsourced providers to maintain quality and consistency.
- Implement automation using PowerShell and workflows to reduce manual effort and improve operational efficiency.
- Support cloud operations across AWS and Azure, including identity and access management, account configuration and security practices.
- Strengthen security controls including MFA, conditional access, device compliance and least privilege access models.
- Monitor and respond to security alerts, contributing to incident response and audit readiness.
- Create and maintain clear documentation, including runbooks, knowledge base articles and operational procedures.
- Collaborate with engineering, security and third-party providers to improve reliability, reduce operational toil and support platform scalability.
We look for people with:
- Hands-on experience administering Microsoft 365, including Entra ID, Exchange Online, SharePoint, Teams and Endpoint Manager.
- Experience working in a Service Desk or IT operations environment, with knowledge of ITIL processes such as incident, problem and change management.
- Strong troubleshooting capability and ability to manage a high-volume support queue while maintaining quality and communication standards.
- Working knowledge of AWS and Azure operations, particularly identity, access management and security fundamentals.
- A strong security mindset, with experience implementing and maintaining controls such as MFA, conditional access and access reviews.
- Experience with scripting or automation (e.g. PowerShell) to improve operational efficiency.
- Strong documentation skills and the ability to create clear, structured operational content.
- Experience working in regulated environments such as financial services or SaaS platforms is advantageous.
You demonstrate a pragmatic, solutions-focused approach and are comfortable working across both user-facing support and technical operations. You are organised, detail-oriented and able to prioritise effectively in a fast-paced environment. You build strong working relationships across teams and take ownership of improving how systems and processes operate.
Our Culture and Values:
Our culture and values align with our mission to truly understand and offer exceptional service to our clients. The Monument Technology team is passionate about building more than a bank and more than a technology platform. We are driven to create solutions that respect our clients’ time, complexity and ambition. We are guided by integrity, attentiveness, a sense of community and innovation. We build trusted relationships through collaboration, attention to detail and a commitment to continuous improvement. Through inclusive thinking and purposeful innovation, we enable our clients and colleagues to achieve more.
Cloud Operations Engineer in London employer: hackajob
Monument Technology Limited is an exceptional employer that fosters a collaborative and innovative work culture, where employees are empowered to contribute to cutting-edge banking solutions. Located in the vibrant area of Oxford Circus, London, the company offers a hybrid working model, competitive benefits, and ample opportunities for professional growth, ensuring that team members thrive both personally and professionally. With a strong focus on integrity and community, Monument Technology is dedicated to creating a supportive environment that values each employee's contributions and encourages continuous improvement.
StudySmarter Expert Advice🤫
We think this is how you could land Cloud Operations Engineer in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research Monument Technology, understand their platform, and be ready to discuss how your skills in Microsoft 365 and cloud operations can make an impact. Practice common interview questions and have your own ready to ask.
✨Tip Number 3
Show off your skills! If you’ve got experience with PowerShell or AWS/Azure, consider creating a small project or demo that showcases your abilities. This can really set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at Monument Technology.
We think you need these skills to ace Cloud Operations Engineer in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Cloud Operations Engineer role. Highlight your hands-on experience with Microsoft 365, AWS, and Azure, and don’t forget to showcase your troubleshooting skills. We want to see how you can make an impact!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your experience aligns with our mission at Monument. Keep it concise but engaging – we love a good story!
Show Off Your Documentation Skills:Since strong documentation skills are key for this role, consider including examples of your previous work. Whether it's runbooks or knowledge base articles, we want to see how you communicate complex information clearly.
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy!
How to prepare for a job interview at hackajob
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, AWS, and Azure. Be ready to discuss your hands-on experience with these platforms, especially around identity management and security practices. They’ll want to see that you can not only talk the talk but also walk the walk!
✨Showcase Your Problem-Solving Skills
Prepare to share specific examples of how you've tackled incidents or issues in a Service Desk environment. Highlight your troubleshooting capabilities and how you’ve managed high-volume support queues while maintaining quality. This will demonstrate your ability to thrive under pressure.
✨Get Familiar with ITIL Processes
Since they value knowledge of ITIL processes, make sure you understand incident, problem, and change management. You might be asked how you’ve applied these processes in previous roles, so have some concrete examples ready to go.
✨Emphasise Your Security Mindset
Given the importance of security in this role, be prepared to discuss your experience with implementing controls like MFA and conditional access. Show them that you take security seriously and can contribute to their incident response and audit readiness efforts.
