Our client is a customer data science company.
London | Full-time | Hybrid
About our client Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like a major UK retailer, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product Our Product team owns the vision, strategy and roadmap for our client platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.
About the Role We're looking for a Senior Client Success Lead to join our Media Product team on a permanent basis. This is a strategic Client Success role focused on ensuring our Retail Media products continue to deliver exceptional value for retailers, brands and agency partners. Acting as the voice of the customer within the Product organisation, you'll combine deep platform expertise with strong stakeholder leadership to influence product priorities, improve user experiences and drive successful adoption at scale.
You will partner closely with Product Managers, Engineering, Client Services and commercial teams to ensure customer feedback, market needs and product performance insights are reflected in the evolution of our retail media capabilities.
What You'll Be Doing As a senior member of the Client Success team, you'll play a critical role in connecting customer outcomes with product strategy.
Champion customer needs and user feedback, ensuring real-world product insights are represented in product discussions and roadmap planning.
Build trusted relationships with senior client stakeholders, acting as a strategic advisor on product capabilities, adoption and best practice.
Lead complex product launches, feature rollouts and adoption initiatives across multiple stakeholder groups.
Analyse product health, adoption and user journey data to identify trends, risks and opportunities for improvement.
Partner with Product and Technology teams to influence priorities, improve user experiences and support l...
Client Success Senior Lead in London employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
