Our client is a customer data science company.
London | Full-time | Hybrid
About our client Our client is the global leader in Customer Data Science, helping the world's most ambitious retailers and brands put the customer at the heart of every decision. With nearly 3,000 experts across Europe, Asia, Africa and the Americas, we partner with iconic businesses like a major UK retailer, Coca-Cola, Meijer, Procter & Gamble and Metro to turn data into growth, innovation and measurable value for their customers.
Product Our Product team owns the vision, strategy and roadmap for our client platform — the data, science and software that powers retailers and brands around the world. We work at the intersection of customer data, AI and commercial impact, building products that turn insight into measurable growth.
About the Role We're looking for a Client Success Lead to join our Media team on a permanent basis. This is a highly collaborative role that sits within the Product organisation, focused on helping internal and external stakeholders adopt and maximise the value of our client's Retail Media Portal.
You'll act as the bridge between Product, Client Services and users, driving adoption, gathering valuable feedback and ensuring our retail media solutions are intuitive, effective and deliver measurable value.
What You'll Be Doing You'll play a key role in driving product adoption and creating a seamless user experience across retailers, agencies, brand partners and internal teams.
Developing deep expertise in the Retail Media Portal and associated retail media processes.
Creating user guides, training materials and best-practice documentation for a broad range of stakeholders.
Delivering training and ongoing support to internal champions and external users to encourage successful product adoption.
Identifying gaps in processes, workflows and functionality and collaborating with Product and delivery teams to improve them.
Monitoring adoption, product health and user journey metrics, translating insights and feedback into recommendations that help shape future product enhancements.
What We're Looking For We're interested in people who enjoy combining product expertise, stakeholder engagement and continuous improvement to deliver exceptional user outcomes.
Experience working within Retail Media and an...
Client Success Lead (Media) in London employer: Hackajob
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