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- Tasks: Build and nurture client relationships while managing accounts and driving growth.
- Company: AND Digital, a tech company dedicated to closing the digital skills gap.
- Benefits: Flexible working, training budget, 25 days holiday, and fun team socials.
- Other info: Join a diverse team with excellent career development opportunities.
- Why this job: Make a real impact on clients and help shape the future of digital delivery.
- Qualifications: Experience in account management and strong commercial acumen required.
The predicted salary is between 60000 - 80000 £ per year.
hackajob is collaborating with AND Digital to connect them with exceptional professionals for this role.
Who We Are
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap.
What You’ll Bring To The Table
The Client Service Director is a strategic and pivotal role; it is accountable for building relationships between the Club and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations. Specifically, we are looking for an experienced account manager that is comfortable with the day to day management of the relationship, AND can bring real commercial capability to bear to grow clients and revenue.
- Client relationship building: Managing a portfolio of clients, you’ll be responsible for building and nurturing trusted relationships with key stakeholders to increase AND’s impact.
- Growing accounts: Planning and shaping feasible account strategies that represent value for our clients and support AND's growth and identifying, shaping and successfully pitching new business opportunities to clients.
- Client assurance: Managing the day-to-day client and AND team needs including clear and timely communications, onboarding and rotations.
- People leadership: Communicating AND's mission and goals clearly, building connection between AND's proposition, our clients and our ANDis goals.
- Commercial management: Maintaining commercially successful accounts with minimal support, you’ll have solid commercial knowledge and proactively minimise revenue leakage. You’ll also be supporting the creation of SOWs, and need a thorough understanding of contract terms & commercial risk.
- Team sourcing: Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
- Point of escalation: Acting as a trusted point of escalation for the client and delivery team, resolving issues for success.
Why join AND Digital?
We have three values: wonder, share, and delight. These values inform how we work with clients, and our culture: what it feels like to work for AND. We believe collaboration, ambition, curiosity and fun can drive innovation by creating a better environment for problem-solving.
By Joining AND, We’ll Provide:
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A "Blended Working" model, meaning you will be able to work in a range of locations from your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Benefits:
- 25 days holiday allowance + bank holidays
- Flexible bank holidays
- Share scheme
- A £1000 flexifund to use on a personalised list of benefits such as Gym membership, Cycle to Work Scheme, Health, dental and optical cash plan
- Private medical insurance
- 6% employer pension contribution, when you contribute 2%
- PLUS many more
For a full list of benefits - click here
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Client Service Director in London employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Service Director in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AND Digital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding AND Digital's values: wonder, share, and delight. Think of examples from your past that showcase how you embody these values in your work.
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss how you've successfully managed client relationships and grown accounts in previous roles. Numbers speak volumes, so bring data to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at AND Digital.
We think you need these skills to ace Client Service Director in London
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about closing the digital skills gap and how you can contribute to our mission at AND Digital.
Tailor Your Experience: Make sure to highlight your relevant experience in client relationship management and account growth. We’re looking for someone who can bring real commercial capability, so don’t be shy about showcasing your successes!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your communication is easy to follow and highlights your key achievements without unnecessary fluff.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with AND Digital!
How to prepare for a job interview at hackajob
✨Know Your Client
Before the interview, take some time to research AND Digital and their clients. Understand their mission, values, and recent projects. This will help you demonstrate your genuine interest in the company and show how your experience aligns with their goals.
✨Showcase Your Relationship-Building Skills
As a Client Service Director, relationship management is key. Prepare examples of how you've successfully built and nurtured client relationships in the past. Be ready to discuss specific strategies you used to grow accounts and ensure client satisfaction.
✨Demonstrate Commercial Acumen
Highlight your commercial knowledge during the interview. Be prepared to discuss how you've managed accounts profitably and minimised revenue leakage. Bring examples of how you've created successful Statements of Work (SOWs) and navigated contract terms.
✨Embrace AND's Values
Familiarise yourself with AND Digital's values: wonder, share, and delight. Think about how these values resonate with your own work style and be ready to share how you embody them in your professional life. This will show that you're a great cultural fit for the team.