At a Glance
- Tasks: Lead resilience strategies and manage crisis responses for British Airways.
- Company: Join British Airways, a leader in the aviation industry with a commitment to innovation.
- Benefits: Enjoy competitive salary, staff travel perks, and opportunities for personal growth.
- Other info: Be part of a diverse team that values inclusion and personal development.
- Why this job: Make a real impact by shaping how we respond to global challenges.
- Qualifications: Leadership experience in fast-paced environments and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Within Global Operations, the Business Resilience Manager sits at the centre of how British Airways prepares for, responds to and learns from disruption. This role is visible and high-impact, shaping long-term resilience strategy, supporting live operational responses and ensuring the airline can respond confidently to major events and evolving global risks.
What You’ll Do
- Shape and drive resilience, crisis management and business continuity across the airline
- Lead and motivate a team, building capability and confidence
- Design and embed resilience frameworks that work in the real world
- Work across BA, partners and alliances to keep plans aligned and effective
- Build strong external relationships to support emergency response
- Ensure high-risk projects are set up to handle disruption from day one
- Support colleagues during incidents — calm, clear, decisive
- Continuously improve BA’s readiness and response capabilities
- Test and exercise plans so readiness isn’t theoretical
- Stay ahead of regulatory and compliance requirements
- Participate in live operational incidents when required
What You’ll Bring To British Airways
A leader who stays calm in critical situations, cuts through complexity, brings people together and keeps momentum. Strong instincts, sound judgement, confidence to challenge and improve practices, operates at pace, influences senior stakeholders, builds trust quickly under pressure.
Your Experience
- Leadership experience in a fast-moving operational environment
- Strong stakeholder management across teams and levels
- Experience with regulators, suppliers or crisis response environments
- Understanding of resilience, crisis management or business continuity
- Aware of relevant regulation and emergency response requirements
- Proven ability to make decisions under pressure
- Experience delivering change or improvement initiatives
- Willingness to travel internationally on short notice
- Eligible for airside access (CRC compliant)
- Resilience or business continuity accreditation is a plus
What We Offer
Beyond a competitive salary, you will receive a comprehensive benefits package that includes access to staff travel benefits, such as unlimited basic and premium standby tickets on British Airways flights, and up to 30 discounted ‘Hotline’ airfares per year for yourself, friends and family. British Airways encourages development and progress through varied opportunities across the business.
Inclusion & Diversity
British Airways is committed to creating an inclusive workplace where all employees can be themselves. We value diverse representation and invite people from all backgrounds and cultures to join us, contributing to innovation and growth.
Business Resilience Manager in London employer: hackajob
British Airways is an exceptional employer, offering a dynamic work environment where the Business Resilience Manager plays a pivotal role in shaping the airline's response to global challenges. With a strong commitment to employee development, inclusive culture, and unique benefits like extensive staff travel opportunities, British Airways fosters a supportive atmosphere that empowers its team to thrive and make a meaningful impact in the aviation industry.
StudySmarter Expert Advice🤫
We think this is how you could land Business Resilience Manager in London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at British Airways on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common questions related to crisis management and resilience. We recommend using the STAR method to structure your answers – it’ll help you showcase your experience effectively.
✨Tip Number 3
Showcase your leadership skills during interviews. Share specific examples of how you've motivated teams in high-pressure situations. Remember, they want to see how you handle chaos with calmness!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest roles that match your skills and aspirations.
We think you need these skills to ace Business Resilience Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Resilience Manager. Highlight your leadership experience and any relevant crisis management skills. We want to see how you can bring your unique experiences to the table!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for British Airways. Share specific examples of how you've handled disruption in the past and how you can contribute to our resilience strategy.
Showcase Your Stakeholder Management Skills:In your application, emphasise your ability to manage relationships across different teams and levels. We love candidates who can influence and build trust quickly, especially under pressure!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the British Airways family!
How to prepare for a job interview at hackajob
✨Know Your Resilience Frameworks
Familiarise yourself with various resilience and crisis management frameworks before the interview. Be ready to discuss how you would design and embed these frameworks in a real-world context, especially within an airline environment like British Airways.
✨Showcase Leadership Skills
Prepare examples that highlight your leadership experience in high-pressure situations. Think about times when you've motivated a team or made critical decisions during crises, as this role requires calmness and decisiveness under pressure.
✨Understand Stakeholder Management
Brush up on your stakeholder management skills. Be prepared to discuss how you've built strong relationships across teams and levels, and how you can influence senior stakeholders effectively, especially in a fast-moving operational environment.
✨Stay Updated on Regulations
Make sure you're aware of the latest regulations and compliance requirements related to business continuity and crisis response. This knowledge will not only impress your interviewers but also show that you're proactive and ready to handle the complexities of the role.
