AI Implementation Senior Manager, TGS in London

hackajob is collaborating with Wise to connect them with exceptional professionals for this role.

Company Description

Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money. For everyone, everywhere.

Job Description

More about our mission and what we offer.

A Little Bit About Wise And The Mission

At Wise, our mission is money without borders – instant, convenient, transparent, and eventually free. We’re powering money for people and businesses in their increasingly global lives. To do this for our 16+ million customers, we need to build world‑class operational services that are fast, accurate, and scalable.

Your Mission

• Opportunity Diagnosis: In collaboration with other TGS specialists (e.g., CI, Transformation Managers etc.) you will audit our most complex business workflows, identifying where ‘human‑in‑the‑loop’ processes can be evolved into autonomous agents that reason, decide, and execute.
• Own the end‑to‑end lifecycle of building and deploying AI Agents: You will design AI integrations that respect Wise’s back‑end architecture. You aren’t just writing prompts; you are mapping data flows and ensuring that AI outputs integrate seamlessly into existing operational tools without creating manual workarounds or ‘shadow’ systems.
• Leverage your SQL skills to master the data: You will extract, transform, and load necessary data from various sources to train and inform our AI agents, ensuring they are accurate and context‑aware.
• Collaborate across the business to deliver robust solutions: You will work side‑by‑side with our "AI Champions" and operational experts to solve real‑world problems, while proactively engaging with Privacy, Security, and Compliance to ensure your solutions are secure, compliant, and launched efficiently.
• Iterate, Monitor, and Improve: You will be responsible for maintaining, monitoring, and continuously improving the agents you build to ensure they remain effective as our business and the technology evolves.
• Scale your impact through documentation and best practices: You will document your solutions, contribute to our central AI knowledge wiki, and help upskill the wider organization by sharing your work.

Qualifications

This role is for you if you have…

• Hands‑on AI implementation experience: You have demonstrable experience building AI agents or automations and are an expert prompt engineer.
• Systems & Data Integration: Expertise in SQL and a deep understanding of system architectures. You must be able to navigate Wise’s data gateways to ensure AI agents are consuming high‑fidelity data and returning structured, actionable results back into our core processing engines.
• A strong understanding of AI: Beyond a conceptual grasp of AI, you have a foundational understanding of programming and backend architecture. You can evaluate how LLMs integrate with complex data gateways and system flows.
• A proactive, problem‑solving mindset: You have a proven track record of taking ownership, working collaboratively in a complex organization, and driving projects to completion.
• Comfort with ambiguity and a bias for iteration: This is a highly experimental space. You are comfortable navigating uncertainty, grounding your approach in empirical testing, and embracing failure as a learning opportunity.
• Excellent communication skills: You are proactive, clear, and concise, with the ability to translate complex operational needs into technical requirements.

Bonus points for:

• Direct experience with our current toolset: Credal.ai, Gemini, NotebookLM, or Google Agentspace.
• Subject‑matter expertise in a core servicing area like Payments, Customer Support, Financial Crime, or KYC.

Additional Information

We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.