At a Glance
- Tasks: Monitor and support applications, resolving user issues and ensuring system performance.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Competitive pension, private medical cover, 25 days leave, and flexible working.
- Other info: Diversity-focused employer offering career stability and growth opportunities.
- Why this job: Join a supportive team and make a real impact in a dynamic tech environment.
- Qualifications: Proficiency in C#, ASP.NET, and 5+ years in application support or development.
The predicted salary is between 40000 - 45000 £ per year.
About Atos Group Atos Group is a global leader in digital transformation with about 56,000 employees and annual revenue of €7.2 billion (go‑forward perimeter). Operating in 54 countries under the brands Atos (services) and Eviden (products and systems), it is Europe’s number one cybersecurity provider, a leader in cloud, and committed to a secure and decarbonised future. Atos SE is listed on Euronext Paris.
Where Purpose Meets Career
- WFM / Hybrid – flexible working with a hybrid model to support a strong work‑life balance.
- Work / Team Culture – a supportive, collaborative environment with guidance, training and mentorship.
- Job Stability – a permanent, internal opportunity offering long‑term stability and security.
Responsibilities / Technical Skills
- Participate in a rota to monitor the ServiceNow (SNOW) system for new calls (Monday – Friday, 08:00 – 18:00).
- Provide 3rd line support for applications, addressing incidents assigned via the Service Desk and resolving issues raised by application users in accordance with SLA targets. Typical incidents include:
- Functionality not working as expected.
- Missing or incorrect data within the application.
- Data not being correctly passed to third parties via integration components.
- Performance issues affecting user experience.
- Respond to information requests and guide users on performing specific activities within the application.
- Develop and implement fixes for identified faults within the application.
- Conduct operational maintenance to ensure system performance and reliability.
- Serve as a Subject Matter Expert (SME) on the application, supporting new initiatives and enhancements.
- Facilitate the handover of all new or changed functionality from Development, ensuring comprehensive understanding for effective client communication and performing software implementations/upgrades at client sites.
- Support analyst must be willing to participate in an on‑call rota to provide after‑hours support as required.
Skills We Can’t Do Without
- Proficiency in C# and ASP.NET.
- Experience with .NET Core.
- Familiarity with Entity Framework and SQL Server, including SQL scripting and SQL tools (e.g. SQL profiler).
- Knowledge of PowerShell and Windows Server.
Communication Skills
- Excellent written, verbal and presentation skills.
Working Experience
- 5+ years in an applications support or development environment.
- Customer facing experience.
Essential Criteria – BPSS Eligibility
To be eligible for BPSS clearance, you must have lived and worked in the UK continuously for the past 3 years.
Benefits
- Pension Scheme – contributions matched up to 10%.
- Private medical cover.
- Income protection.
- Life assurance.
- 25 days paid leave plus national holidays.
- Flex benefits programme.
Diversity, Equity & Inclusion
Atos is a Disability Confident employer that encourages applications from all candidates, especially differently abled applicants. We provide reasonable adjustments and a fair, inclusive work environment for everyone.
Choose your future. Choose Atos.
.NET Application Support Engineer in Livingston employer: hackajob
Atos Group is an exceptional employer, offering a supportive and collaborative work culture that prioritises employee growth through mentorship and training. With a strong commitment to work-life balance through flexible hybrid working arrangements, employees enjoy job stability in a permanent role while benefiting from comprehensive perks such as a generous pension scheme, private medical cover, and 25 days of paid leave. Located in a dynamic environment, Atos fosters diversity and inclusion, making it an ideal place for those seeking meaningful and rewarding careers in digital transformation.
StudySmarter Expert Advice🤫
We think this is how you could land .NET Application Support Engineer in Livingston
✨Join the IT Consultancy Buzz
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We think you need these skills to ace .NET Application Support Engineer in Livingston
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
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How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
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IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
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When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
