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- Tasks: Manage user accounts and resolve support tickets for e-commerce applications.
- Company: Join Jet2.com and Jet2holidays, a leading travel company.
- Benefits: Enjoy hybrid working, 26 days holiday, and a supportive team environment.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Be part of a dynamic team making a real impact in the travel industry.
- Qualifications: Strong communication skills and experience with IT tools like Outlook and Excel.
The predicted salary is between 30000 - 40000 £ per year.
Support Analyst at Jet2.com and Jet2holidays – engage in first‑line lifecycle management for e‑commerce applications, resolving support tickets, and collaborating with stakeholders worldwide.
Responsibilities
- Provide user account lifecycle management including creating, provisioning, securing and removing access to various applications.
- Ensure that all requests are authenticated, authorised and documented in accordance with internal standards.
- General administration duties including sending secure correspondence and uploading/downloading documents, ensuring they are stored following best practice.
- Full end‑to‑end incident management to deliver satisfactory responses to internal and external customers.
- Manage own daily workload, prioritise work and ensure all SLA are adhered to.
- Work with internal and external stakeholders/users to provide support on issues.
- Be confident in using a broad range of applications.
- Provide guidance/advice to internal teams, external teams and end users on best practice and system requirements.
- Assist end users with issues and queries, providing best‑practice guidance.
- Escalate issues and problems to the Senior Identity Management Analyst.
- Participate in IAM‑related projects, coordinating with other departments.
- Daily management of triage based on importance, prioritisation, operational disruption and service level agreements.
- Complete month‑end audits and quality assurance tasks.
- Serve as the point of contact for business stakeholders, managing queries, escalations, concerns and expectations.
Qualifications
- Excellent communication skills.
- Competence in working with a wide range of IT tools including Outlook, Excel and Word.
- Demonstrable ability to work in a fast‑paced environment and prioritise work.
- Strong attention to detail.
Benefits
- Hybrid working (office 2 days per week).
- 26 days holiday plus bank holidays.
Support Analyst - IAM (12 Month FTC) in Leeds employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Analyst - IAM (12 Month FTC) in Leeds
✨Tip Number 1
Get to know the company! Research Jet2.com and Jet2holidays, their values, and their culture. This will help you tailor your conversations and show that you're genuinely interested in being part of the team.
✨Tip Number 2
Practice your communication skills. As a Support Analyst, you'll need to engage with various stakeholders. Try role-playing common scenarios with friends or family to boost your confidence and clarity.
✨Tip Number 3
Be ready to showcase your problem-solving skills. Think of examples from your past experiences where you successfully resolved issues or improved processes. This will demonstrate your capability to handle the responsibilities of the role.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen on joining us at StudySmarter.
We think you need these skills to ace Support Analyst - IAM (12 Month FTC) in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Support Analyst role. Highlight your experience with user account management and any relevant IT tools you've used. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your communication skills and ability to work in a fast-paced environment.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've resolved issues in the past. We love candidates who can demonstrate their ability to manage incidents and provide support effectively. Don't hold back on those success stories!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at hackajob
✨Know Your Stuff
Make sure you’re familiar with the e-commerce applications and IAM processes mentioned in the job description. Brush up on user account lifecycle management and be ready to discuss how you’ve handled similar tasks in the past.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples of how you've effectively communicated with stakeholders or resolved issues. Think about times when you had to explain complex IT concepts to non-technical users.
✨Prioritisation is Key
Be ready to talk about how you manage your workload and prioritise tasks, especially in a fast-paced environment. You might want to share specific strategies you use to ensure all SLAs are met while juggling multiple support tickets.
✨Ask Insightful Questions
Prepare some thoughtful questions about the team dynamics, ongoing IAM projects, or the tools they use. This shows your genuine interest in the role and helps you gauge if it’s the right fit for you.