At a Glance
- Tasks: Support IT services, manage incidents, and ensure smooth operations at Jet2.com.
- Company: Join Jet2.com, a leading travel company focused on customer experience.
- Benefits: Enjoy hybrid working, annual pay reviews, 26 days holiday, and profit sharing.
- Other info: Great career growth opportunities in a dynamic team environment.
- Why this job: Make a real impact in IT service management while redefining travel experiences.
- Qualifications: Experience in IT support, strong communication skills, and a proactive attitude.
The predicted salary is between 45000 - 55000 £ per year.
- hackajob is collaborating with
- Jet2. com to connect them with exceptional professionals for this role. Our new
IT Service Analyst, you'll join the IT Service Management team and play an important role in helping to deliver reliable and effective IT services across
Jet2 .
Working across Service Transition, Major Incident Management, Problem Management, Service Reporting and Service Now administration, you'll help ensure services are ready for support, processes are operating effectively and performance is visible across the business.
You'll also support the ongoing administration and governance of Service Now, helping maintain data quality, process compliance and accurate management information.
- As our new
- IT Service Analyst you'll have access to a wide range of benefits including:
- Hybrid working (we're in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
- Generous profit share scheme
- Jet2. com and
Jet2holidays we’re working together to deliver an amazing journey, literally!
We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights.
We couldn’t do it without our wonderful people.
- What You'll Be Doing
- Working closely with technical teams, project teams and operational colleagues, you'll support a variety of Service Management activities across the business.
- Service Transition – You'll support the introduction of new and changed services into live operation, ensuring services are ready for support.
- Major Incident Management – You'll support the coordination of Major Incidents and help drive actions through to resolution.
- Problem Management – You'll help investigate recurring issues, identify root causes and track improvement actions.
- Service Reporting – You'll produce performance reports and management information to support operational decision-making.
- Service Now Administration – You'll help maintain Service Now, supporting data quality, governance and reporting requirements.
- Supplier Performance – You'll support the review of supplier performance against agreed service levels and elevate any concerns where appropriate.
- What You'll Have
- Experience working within an IT Service Management, IT Operations or IT Support environment.
- Experience using ITSM tooling, ideally Service Now.
- A good understanding of IT Service Management processes including Incident, Problem and Service Transition.
- Experience producing reports, analysing data and presenting information in a meaningful way.
- Strong organisational skills with the ability to manage multiple priorities and competing deadlines.
- Excellent verbal and written communication skills.
- An ITIL Foundation qualification, or a willingness to work towards one.
- Experience working within a multi-supplier IT environment would be advantageous.
- You'll be proactive, detail-focused and keen to develop your career within IT Service Management as part of a team that supports the delivery of reliable and effective IT services across Jet2.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2. com and Jet2holidays, your potential has no limits.
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IT Service Analyst in Leeds employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Analyst in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at hackajob!
✨Direct Apply to hackajob
Let's not forget to apply directly through the hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Service Analyst in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
