At a Glance
- Tasks: Provide top-notch tech support to VIP users and manage incidents effectively.
- Company: Join Jet2holidays, a leader in travel and leisure with a customer-first ethos.
- Benefits: Enjoy retail discounts, profit share, and hybrid working options.
- Other info: Opportunity for growth and involvement in exciting business-wide projects.
- Why this job: Be part of a dynamic team delivering unforgettable travel experiences.
- Qualifications: Experience in tech support, strong people skills, and knowledge of Windows and Office 365.
The predicted salary is between 38097 - 46563 £ per year.
Skills, Experience, Qualifications, If you have the right match for this opportunity, then make sure to apply today.
hackajob is partnering directly with and Jet2holidays to hire for this role.
As our new Desktop Support Engineer - Executive Support, youll workwith highly skilled first and second-line support engineers within the Desk-Side and First-Time Resolution Teamswhich support the technology-enabled workforce within and Jet2holidays.
As our Desktop Support Engineer -Executive Support, youll have access to a wide range of benefits including:
- Many retail discounts on travel and leisure, health, and wellbeing, eating out, shopping and lifestyle.
- Generous Discretionary Profit Share Schemeafter qualifying period.
- Colleague discounts on flights and Jet2holidays packages.
- Hybrid working (were in the office 2 days per week).
At and Jet2holidays were working together to deliver an amazing journey, literally!
We work together to really drive forward a Customer First ethos, creating unforgettable package holidays and flights.
We couldnt do it without our wonderful people.
What youll be doing
- Ownership of Incidents and Service Requestsraised by our user community.
- Assisting in the building of end user devices (Laptops, Tablets and Phones).
- Involvement in large scale business-wide projects (involving travel where required).
- Supporting VIP users on technical issues.
- Pro-active health-checking and updating of key VIP devices.
- Travel to Jet2 events where IT support it required.
What youll have
- Be a good "all-rounder" with experience in resolving issues on different types of devices.
- You'll be knowledgeable about Windows, Active Directory, Office 365, VPNs, and networking, as well as Incident Management.
- You'll have excellent people skills.
- Be comfortable supporting users at all levels as providing 'face-to-face' support for important stakeholders is of vital importance for this role.
- Have previous experience of using Servicenow is an advantage.
- Effectivetriage/workload/time managementandgreat customer serviceskillsare essential for this role. xgikmsk
- Be comfortable working on time critical issues.
- Be famil Please click on the apply button to read the full job description
Desktop Support Engineer - Executive Support in Leeds employer: Hackajob
Joining Google as a Security Platform Engineer in the UK Public Sector means becoming part of a dynamic and innovative team dedicated to delivering secure private cloud services for critical customers. With a strong emphasis on employee growth, you will have access to cutting-edge technology and collaborative opportunities that foster professional development. The inclusive work culture at Google encourages creativity and teamwork, making it an exceptional employer for those seeking meaningful and impactful work in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer - Executive Support in Leeds
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Hackajob values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Hackajob might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Hackajob!
✨Direct Apply to Hackajob
Let's not forget to apply directly through the Hackajob website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Desktop Support Engineer - Executive Support in Leeds
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
