At a Glance
- Tasks: Build and nurture client relationships while managing accounts and driving growth.
- Company: AND Digital, a tech company dedicated to closing the digital skills gap.
- Benefits: Flexible working, career development support, training budget, and fun team socials.
- Other info: Join a diverse team that values collaboration, curiosity, and innovation.
- Why this job: Make a real impact by helping clients succeed and grow in the digital space.
- Qualifications: Experience in account management and strong commercial acumen.
The predicted salary is between 50000 - 60000 £ per year.
hackajob is collaborating with AND Digital to connect them with exceptional professionals for this role.
Who We Are
AND Digital are a tech company focused on accelerating digital delivery and dedicated to closing the digital skills gap. We’ve been helping organisations build better digital products and stronger digital teams since 2014. We believe our work should always leave a legacy for the client. We do this through close relationships with our offices (or ‘Clubs’) so that our partners are always prioritised by a regional team close to them. This unique model has driven success for our clients and ourselves, evidenced by our remarkable organic growth since 2014. Today we number more than 1,300 people with Clubs all over the UK and Europe with plans for global expansion in the next couple of years. Join us - and help us fulfil our mission to close the world’s digital skills gap.
What You’ll Bring To The Table
The Client Services Manager is a strategic and pivotal role; it is accountable for building relationships between the Club and its clients, managing current assignments, growing the accounts, and establishing a strong lasting partnership between AND Digital and the client organisations. Specifically, we are looking for an experienced account manager that is comfortable with the day to day management of the relationship, AND can bring real commercial capability to bear to grow clients and revenue.
- Client relationship building: Managing a portfolio of clients, you’ll be responsible for building and nurturing trusted relationships with key stakeholders to increase AND's impact.
- Growing accounts: Planning and shaping feasible account strategies that represent value for our clients and support AND's growth and identifying, shaping and successfully pitching new business opportunities to clients.
- Client assurance: Managing the day‑to‑day client and AND team needs including clear and timely communications, onboarding and rotations.
- People leadership: Communicating AND's mission and goals clearly, building connection between AND's proposition, our clients and our ANDis goals.
- Commercial management: Maintaining commercially successful accounts with minimal support, you’ll have solid commercial knowledge and proactively minimise revenue leakage. You’ll also be supporting the creation of SOWs, and need a thorough understanding of contract terms & commercial risk.
- Responsible for building and sourcing a team for the client, depending on the needs and skills of our people and attending both internal and client weekly scheduling meetings and ensuring scheduling is up to date.
- Acting as a trusted point of escalation for the client and delivery team, resolving issues for success.
Why join AND Digital?
- Opportunities to work on projects with big clients and the chance to produce meaningful work that makes a difference to people’s lives.
- A “Blended Working” model, meaning you will be able to work in a range of locations from; your home, in your clubhouse, on a client, as well as just a change of scenery.
- A dedicated career scrum team, designed to help you reach your career goals and develop the skills you need to be your best self.
- An annual budget for training and upskilling, including allocated days off so you don’t have to study in your own free time.
- Monthly and quarterly team socials - on us - ranging from after work drinks, to driving experience days with your fellow club members.
- A safe environment for you to be yourself and challenge yourself.
Equal Opportunities Statement
At AND Digital we embrace diversity and are committed to equal opportunities. We are actively recruiting for a diverse and inclusive workforce so want to ensure we do everything we can to support your application. We want you to feel safe and empowered to let us know if you require any adjustments to be made to your application or interview process so please speak to our recruitment team.
Client Services Manager in Leeds employer: hackajob
AND Digital is an exceptional employer that prioritises collaboration, ambition, and fun, creating a vibrant work culture where innovation thrives. With a commitment to employee growth through dedicated career support, training budgets, and a flexible 'Blended Working' model, team members can enjoy meaningful projects while maintaining a healthy work-life balance. Join us in our mission to close the digital skills gap and make a real impact in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Client Services Manager in Leeds
✨Tip Number 1
Network like a pro! Reach out to current or former employees at AND Digital on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by understanding AND Digital's values: wonder, share, and delight. Think of examples from your past experiences that showcase how you embody these values in your work.
✨Tip Number 3
Showcase your commercial acumen! Be ready to discuss how you've successfully managed client relationships and grown accounts in previous roles. Numbers speak volumes, so bring data to back up your claims.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the team at AND Digital.
We think you need these skills to ace Client Services Manager in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Services Manager role. Highlight your experience in account management and relationship building, as these are key aspects of the job. We want to see how your skills align with our mission at AND Digital!
Showcase Your Commercial Acumen:Since this role involves growing accounts and managing commercial relationships, be sure to include examples of how you've successfully increased revenue or improved client satisfaction in previous roles. We love seeing tangible results!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your qualifications.
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you can ensure that all your details are captured correctly, and it helps us streamline the process. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at hackajob
✨Know Your Client
Before the interview, do your homework on AND Digital and their clients. Understand their mission, values, and recent projects. This will help you demonstrate how your experience aligns with their goals and how you can contribute to building strong client relationships.
✨Showcase Your Commercial Acumen
Be prepared to discuss your experience in managing accounts and driving revenue growth. Bring specific examples of how you've successfully pitched new business opportunities or managed client relationships that resulted in increased value for both parties.
✨Communicate Clearly
Effective communication is key in this role. Practice articulating your thoughts clearly and concisely. During the interview, ensure you listen actively and respond thoughtfully to questions, showcasing your ability to manage day-to-day client needs and team communications.
✨Embrace Their Values
AND Digital values wonder, share, and delight. Think about how you can embody these values in your responses. Share experiences where you've collaborated effectively, demonstrated curiosity, or created a positive impact in your previous roles to show you're a great cultural fit.
