Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead service design initiatives to enhance customer experiences across multiple platforms.
- Company: Join J.P. Morgan, a global leader in financial services with a diverse team.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Why this job: Shape impactful customer journeys and collaborate with top tech professionals.
- Qualifications: Experience in service design and strong communication skills required.
- Other info: Dynamic environment with a focus on diversity and inclusion.
The predicted salary is between 36000 - 60000 £ per year.
hackajob is collaborating with J.P. Morgan to connect them with exceptional tech professionals for this role. We're looking for an experienced Service Designer to shape customer experiences across channels. Use your expertise in service design and systems thinking to lead key initiatives, collaborate with diverse teams, and enhance customer satisfaction. Your strategic insights and guidance will be crucial in delivering exceptional service experiences.
Responsibilities
- Develop and implement a comprehensive service strategy to focus on direct and indirect experiences, aligning business objectives and customer experience enhancement across multiple products and platforms.
- Develop clear future‑state service propositions, journeys, and concepts that deliver value to customers and the business.
- Partner with Product, Design, Engineering, Operations, Customer Support, Risk & Compliance, Legal, and Data to shape end‑to‑end service experiences across channels and touchpoints.
- Work with UX Research and Data to plan, conduct, and synthesize research to inform and validate service design deliverables.
- Lead cross-functional teams to create storyboards, service blueprints, and research to identify pain points and opportunities for improvement.
- Design service blueprints and document processes and touchpoints and incorporate inclusive design principles for seamless experiences.
- Create experience maps and service prototypes to illustrate customer journeys, with an iterative mindset for continuous refinement.
- Collaborate with stakeholders and product partners to integrate customer-centric decision-making and develop experience-led metrics.
- Communicate complex service thinking clearly to stakeholders.
Qualifications
- Solid hands-on experience in roles such as Senior or Lead Service Designer or a related field, focusing on end-to-end customer experiences.
- Proven record in service design projects, including journey mapping, service blueprinting, and storyboarding.
- Experience in conducting user research to inform service design outcomes.
- A strong portfolio demonstrating end‑to‑end service design work: from discovery and insight through to service blueprints and future‑state journeys.
- Strong communication skills to articulate service design artefacts to stakeholders.
- Represent service design in key governance and decision forums and experience with fast-paced, iterative design approaches involving frequent testing and refining of concepts.
- Strong collaborative skills to build alignment across diverse teams and degree in Design, Service Design, HCI, Behavioral Science, Business, or related field – or equivalent practical experience.
Preferred Qualifications
- Ability to work in cross-functional teams, facilitate collaboration, and encourage consensus toward common goals and objectives.
- Confident leading workshops, co‑creation sessions, and playback meetings with senior, cross‑functional stakeholders.
- Comfortable presenting and tailoring communication style for different audiences.
- Builds trusted relationships with Product, Engineering, Operations, Risk, and Compliance.
About Us
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs.
Lead Service Designer employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that dream role.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best service design projects. Make sure it’s easy to navigate and visually appealing. We want to see your journey mapping, service blueprints, and any cool prototypes you've worked on!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. We recommend doing mock interviews with friends or mentors to build your confidence. Remember, it’s all about showcasing your strategic insights and collaborative spirit!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on the chance to stand out!
We think you need these skills to ace Lead Service Designer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Service Designer role. Highlight your experience in service design, journey mapping, and collaboration with cross-functional teams. We want to see how your skills align with our needs!
Showcase Your Portfolio: Your portfolio is your chance to shine! Include examples of your end-to-end service design work, especially projects that demonstrate your ability to enhance customer experiences. We love seeing your creative process and outcomes.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language to explain your experience and how it relates to the role. We appreciate clarity and want to understand your thought process easily.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at J.P. Morgan!
How to prepare for a job interview at hackajob
✨Know Your Service Design Inside Out
Make sure you’re well-versed in service design principles, especially journey mapping and service blueprinting. Be ready to discuss your past projects and how they align with the role's requirements.
✨Showcase Your Collaborative Spirit
Highlight your experience working with cross-functional teams. Prepare examples of how you've facilitated workshops or co-creation sessions, as this will demonstrate your ability to build alignment and consensus.
✨Prepare for User Research Discussions
Since user research is key in this role, be prepared to talk about your methods for conducting research and how you’ve used insights to inform service design outcomes. Bring along any relevant case studies from your portfolio.
✨Communicate Clearly and Confidently
Practice articulating complex service design concepts in a straightforward manner. Tailor your communication style to different audiences, as this will be crucial when presenting to stakeholders during the interview.
