Lead Delivery Manager

As a Lead Delivery Manager, you’ll be accountable for the successful delivery of complex digital projects. This may involve leading a small, intricate delivery with a focus on consultancy, a large programme with multiple delivery teams, or several smaller engagements. You’ll personify servant leadership, promoting a collaborative approach to ensure projects deliver the desired outcomes for users and customers. You’ll work with the team and stakeholders to identify and manage risks and issues. While you’re an expert in agile delivery, you’re pragmatic, able to define a delivery approach and team shape that’s appropriate for each specific situation, especially when working with public sector clients. You’ll build trust with senior stakeholders, coach clients throughout the delivery process, and use your influence to continuously iterate and improve team processes. You’ll also support Product Managers in defining and delivering against a roadmap, helping monitor project progress and facilitate discussions about backlog priority, scope, and budget.

Beyond your project work, you’ll be a leader within Made Tech, contributing to the Delivery Community of Practice, managing the performance and development of other delivery managers, and supporting recruitment efforts. You’ll play a key role in growing Made Tech’s impact by expanding your professional network, contributing to thought leadership, and identifying new business opportunities.

Key Responsibilities

• Accountable for ensuring delivery success, including scope, budget and quality.
• Report to Heads of Delivery on a weekly basis the status of quality and risk.
• Manage team resourcing to balance successful client delivery, team happiness and commercial objectives.
• Ensure compliance and accuracy of all critical business processes (time‑sheeting, invoicing, forecasting, delivery assurance reporting).
• Support hiring activities including interviewing and outreach.
• Manage Senior Delivery Managers, including performance, progression and satisfaction.
• Ensure regular feedback (constructive and/or appreciative) is shared with all individuals working on projects you are accountable for.
• Support bids, using your knowledge and experience to review and contribute to bids.
• Ensure clients are motivated to bring repeat business and recommend our services to others.
• Identify opportunities for Made Tech to deliver value for the client beyond the current project.
• Build relationships with stakeholders within your project, and engage with other experts in the organisation.
• Promote Made Tech and develop your personal reputation in the industry by producing thought leadership content, expanding your personal network and attending events.
• Share successes and failures with the Delivery Community to support the evolution of ways of working, techniques, and technologies across Made Tech.
• Contribute to a set of centralised resources and templates for potential reuse.
• Contribute to developing a thriving community of practice and shared identity.

Skills, Knowledge & Expertise

• Commercial Awareness: articulate project commercial fundamentals (SOWs, Purchase Orders, Gross Profit Margin, forecasting) and manage budget and burn‑down.
• Performance Management: address performance issues, highlight to the Head of Delivery, support high performers, and manage direct and indirect reports in compliance with line‑management expectations.
• Risk and Quality Management: plan and implement risk management activities, including identification, assessment, mitigation, and reporting to key stakeholders.
• Coaching and Consultancy: coach teams, articulate benefits of delivery approaches (Kanban, Scrum, Scaled Agile, Waterfall, XP, Design Sprints), explain best practices (Security, DevOps, User‑Centred Design, Data Ethics), and advocate the GDS service standard.
• Trust Building: build and maintain trust with seniors, peers, juniors, and client stakeholders, demonstrating this through feedback.
• Continuous Improvement: respond positively, take corrective action, and demonstrate continuous improvement.

SC Eligibility

All successful candidates for this role to have security clearance (SC) eligibility. Eligibility requires five years of UK residency and five years of employment history (or full‑time education). If at any point during the interview process you may not be eligible for SC, we won’t be able to progress your application.

Benefits

• Smart Tech scheme, Cycle‑to‑Work scheme, and an individual benefits allowance to invest in a Health care cash plan or Pension plan.
• 30 days Holiday – paid annual leave.
• Flexible Working Hours – you can choose your hours.
• Flexible Parental Leave – flexible parental leave options.
• Remote Working – part‑time remote working for all staff.
• Paid counselling – financial and legal advice available.

Legal & Diversity Statement

We are committed to building a happy, inclusive and diverse workforce. We encourage people from under‑represented groups to apply for roles with us. All candidates are considered fairly and are selected based on merit.