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- Tasks: Drive impactful customer journeys and optimise campaigns using Adobe tools.
- Company: Join Jet2.com, a leader in creating unforgettable travel experiences.
- Benefits: Enjoy hybrid working, annual pay reviews, and 26 days holiday.
- Other info: Collaborative environment with endless opportunities for growth.
- Why this job: Make a real difference in travel by enhancing customer experiences.
- Qualifications: Experience in MarTech, customer journeys, and A/B testing is a plus.
The predicted salary is between 55000 - 65000 £ per year.
hackajob is collaborating with Jet2.com to connect them with exceptional professionals for this role. At Jet2.com and Jet2holidays we’re working together to deliver an amazing journey, literally! We work together to really drive forward a ‘Customer First’ ethos, creating unforgettable package holidays and flights. We couldn’t do it without our wonderful people.
In this role you will help to drive effective conversion through the development of impactful customer journeys that are relevant, personalized and continually optimized through testing. Supported closely by Adobe, and working closely with marketing, analytics and tech teams you will build new impactful campaigns, and use data insights and testing to help continuously improve existing journeys. From setting up new channels and supporting next best action decisioning that meets customer contact consent rules, you’ll develop journeys in Adobe Target and Adobe Journey Optimizer (AJO) that are relevant, follow consent rules, and are flexible enough to meet changing business and trading needs.
Benefits
- Hybrid working (we’re in the office 2 days per week)
- Annual pay reviews
- 26 days holiday (plus Bank Holidays)
- Adobe platform training and ongoing support where required
What you’ll be doing
- Collaborate effectively with cross-functional teams, including marketing, analytics, and IT teams.
- Translate business needs into effective personalization strategies.
- Develop customer journeys using Adobe Target and AJO.
- Operate as technical expert for Adobe Target and AJO, providing guidance on implementation best practices, data integration, segmentation, and campaign orchestration.
- Design, build, and deploy personalization campaigns within Adobe Target, ensuring alignment with business goals and optimal customer experiences.
- Configure and manage Adobe Target and AJO activities, including A/B and multivariate testing, experience targeting, and product recommendations.
- Ensure seamless integration between Adobe Target, AJO and other marketing technologies.
- Implement and maintain robust testing, tracking and measurement strategies within Adobe Target and AJO to monitor campaign performance, analyse results, and drive continuous optimisation.
What you’ll have
- Proven experience in a MarTech specialist role.
- An understanding of customer journeys, personalization principles and execution.
- Experience with A/B testing methodologies and statistical analysis to interpret results and inform data-driven optimisation decisions.
- Proficiency in web analytics tools, ideally Google Analytics, to measure and analyse campaign performance within the customer journey context.
- Strong understanding of web technologies (HTML, CSS, JavaScript, APIs) to support technical implementation and troubleshooting.
- Hands‑on expertise using Adobe Target and AJO preferred but not essential.
Join us as we redefine travel experiences and create memories for millions of passengers. At Jet2.com and Jet2holidays, your potential has no limits.
Lead Customer Journey Developer employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Customer Journey Developer
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Jet2.com. A friendly chat can open doors that applications alone can't.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal project that highlights your expertise in customer journey development and Adobe tools. This gives you something tangible to discuss in interviews.
✨Tip Number 3
Prepare for the interview by understanding Jet2.com's customer journey ethos. Think about how you can contribute to their 'Customer First' approach and be ready to share your ideas.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you're serious about joining the team.
We think you need these skills to ace Lead Customer Journey Developer
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Lead Customer Journey Developer role. Highlight your experience with customer journeys and personalisation strategies, as this will show us you understand what we're looking for.
Showcase Your Skills: Don’t forget to mention your proficiency in Adobe Target and AJO, or any similar tools you've used. We want to see how your technical skills can help us create unforgettable customer experiences!
Be Data-Driven: Since this role involves a lot of testing and optimisation, share examples of how you've used data insights to improve campaigns in the past. This will demonstrate your analytical mindset and ability to drive results.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Jet2.com!
How to prepare for a job interview at hackajob
✨Know Your Customer Journey
Before the interview, dive deep into understanding customer journeys and personalisation strategies. Be ready to discuss how you can translate business needs into effective campaigns, especially using Adobe Target and AJO.
✨Showcase Your Technical Skills
Brush up on your knowledge of web technologies like HTML, CSS, and JavaScript. Be prepared to talk about your experience with A/B testing and how you've used data insights to optimise customer journeys in previous roles.
✨Collaborate Like a Pro
Since this role involves working closely with marketing, analytics, and IT teams, think of examples where you've successfully collaborated across departments. Highlight your communication skills and how you’ve driven projects forward through teamwork.
✨Prepare for Scenario Questions
Expect questions that ask you to solve hypothetical problems related to customer journeys. Practice articulating your thought process and decision-making strategies, especially in terms of testing and optimisation.