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- Tasks: Lead user-centred design and create high-quality content for public services.
- Company: Join Made Tech, a company dedicated to improving public services through human-centred technology.
- Benefits: Enjoy flexible benefits, including a Smart Tech scheme and a vibrant social calendar.
- Why this job: Make a real impact in the public sector while fostering a supportive design community.
- Qualifications: Experience in content design and a passion for user-focused solutions are essential.
- Other info: We value diversity and encourage applicants from all backgrounds to apply.
The predicted salary is between 36000 - 60000 ÂŁ per year.
hackajob Bristol, England, United Kingdom
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hackajob Bristol, England, United Kingdom
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hackajob is collaborating with Made Tech to connect them with exceptional tech professionals for this role.
Our aim at Made Tech is to use human-centred technology to improve our society. We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone.
We believe being design-led can create positive outcomes in the public sector through critical services enabled by technology. We are building a community of designers and researchers to support the public sector growing demand for a design-led approach to service delivery.
A Lead Content Designer Is An Expert Practitioner Who Sets Standards, Mentors Colleagues And Leads Content Design And The Approach To User-centered Design (UCD) Across Multiple Teams Or On Highly Complex Services. They Take Significant Personal Responsibility And Work Autonomously. Their Work Is Often Self-initiated And Involves Influencing Colleagues And Stakeholders On The Value Of Content Design. They Work On Multidisciplinary Delivery Teams To
- set strategic direction for the content of a service
- make sure content aligns to the client’s objectives while meeting the needs of users
- assure the quality of content delivery across teams
They have an essential role in creating a healthy UCD community and culture at Made Tech. They report to the Head of Discipline for Content Design, or a UCP Principal.
Key Responsibilities
- Lead the overall approach to UCD with your service team
- assure the quality of design delivery within your service team and set and share Made Tech’s design standards to ensure design best practice
- be accountable for the production of high-quality, user-focused content
- play a leading role in ensuring delivery teams have a shared understanding of problems to solve and ideas to test
- have excellent knowledge of how to make services accessible to everyone
- have thorough knowledge of the government Service Standard and how to meet it through content design and wider design best practice
- show teams by doing – demonstrating good habits for sharing and improving content
- demonstrate extensive experience in creating, iterating, managing and overseeing content across multiple channels
- encourage teams to review and evaluate the effectiveness of processes and systems, and support them to iterate for improvements
- build relationships with clients, earning their trust and understanding their needs
- identify opportunities for new work, and support the bid team by contributing UCD expertise to bids
- manage less experienced content designers
- identify gaps in content design skills and capability, and help teams to grow and develop
- lead and/or support the hiring and onboarding of designers
- help lead a safe, supportive, healthy community of practice
- represent content design publicly and internally
Skills, Knowledge & Expertise
- Delivery of good public services
- Contributing to the commercial success of Made Tech by identifying new opportunities for work
- Case studies of how to design and deliver good public services and outcomes
- Growth and happiness of UCD community at Made Tech
- Client Focus
- Drive to Deliver
- Learning and Mentoring
- Experienced in their Profession
- Facilitation
- Thinking through Making
Support in applying
If you need this job description in another format, or other support in applying, please email talent@madetech.com.
We believe we can use tech to make public services better. We also believe this can happen best when our own team represents the society that actually uses the services we work on. We’re collectively continuing to grow a culture that is happy, healthy, safe and inspiring for people of all backgrounds and experiences, so we encourage people from underrepresented groups to apply for roles with us.
When you apply, we’ll put you in touch with a member of our talent team who can help with any needs or adjustments we may need to make to help with your application. We’ve put together this blog as a resource to share more about reasonable adjustments and some examples of what this could include. We also welcome any feedback on how we can improve the experience for future candidates.
Life at Made Tech
We’re committed to building a happy, inclusive and diverse workforce. You can get a sense of what it’s like working here from our blog, where we talk about mental health, communities of practice and neurodiversity (as well as our client work and best practice).
Like many organisations, we use Slack to foster a sense of community and connection. As well as special interest groups such as music, food and pets, we also have 10+ Slack channels dedicated to specific communities, allies, and identities as well as dedicated learning spaces called communities of practice (COPs). If you’d like to speak to someone from one of these groups about their experience a
Job Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We\’ve recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
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Lead Content Designer employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lead Content Designer
✨Tip Number 1
Familiarise yourself with the government Service Standard and how it applies to content design. This knowledge will not only help you in interviews but also demonstrate your commitment to delivering high-quality, user-focused content.
✨Tip Number 2
Engage with the UCD community by attending relevant workshops or webinars. This will not only enhance your skills but also expand your network, making it easier to connect with potential colleagues at Made Tech.
✨Tip Number 3
Prepare to discuss your experience in leading multidisciplinary teams. Highlight specific examples where you've influenced stakeholders on the value of content design, as this is a key aspect of the Lead Content Designer role.
✨Tip Number 4
Showcase your ability to mentor and support less experienced designers. Be ready to share how you've identified skill gaps and helped teams grow, as this aligns with the responsibilities of the position.
We think you need these skills to ace Lead Content Designer
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Lead Content Designer position. Understand the key responsibilities and required skills, as this will help you tailor your application to highlight relevant experiences.
Tailor Your CV: Customise your CV to reflect your experience in user-centred design and content creation. Highlight specific projects where you've led teams or influenced stakeholders, as these are crucial for this role.
Craft a Compelling Cover Letter: Write a cover letter that not only showcases your passion for user-centred design but also demonstrates your understanding of Made Tech's mission. Mention how your values align with theirs and provide examples of how you've contributed to similar goals in the past.
Showcase Your Portfolio: Include a link to your portfolio that features case studies of your work in content design. Make sure to explain your role in each project and the impact your contributions had on the overall success of the service.
How to prepare for a job interview at hackajob
✨Showcase Your User-Centred Design Expertise
As a Lead Content Designer, it's crucial to demonstrate your deep understanding of user-centred design principles. Be prepared to discuss specific projects where you've successfully implemented UCD strategies and how they improved service delivery.
✨Prepare Case Studies
Bring along case studies that highlight your experience in creating high-quality, user-focused content. Discuss the challenges you faced, the solutions you implemented, and the outcomes achieved to showcase your problem-solving skills.
✨Emphasise Mentorship and Leadership Skills
Since this role involves mentoring less experienced designers, be ready to share examples of how you've supported team members in their growth. Highlight your leadership style and how you foster a collaborative environment.
✨Understand the Company’s Values and Culture
Research Made Tech's mission and values, particularly their focus on inclusivity and community. Be prepared to discuss how your personal values align with theirs and how you can contribute to a positive workplace culture.
