At a Glance
- Tasks: Drive strategic initiatives and transform IT service management practices for the bank.
- Company: Join a leading bank focused on innovation and performance.
- Benefits: Competitive salary, career development, and a dynamic work environment.
- Other info: Collaborative culture with opportunities for growth and leadership.
- Why this job: Make a real impact by modernising technology services and driving change.
- Qualifications: Experience in strategy execution, stakeholder communication, and data analysis.
The predicted salary is between 60000 - 75000 £ per year.
Join us as a Strategy and Performance Delivery Manager, you will play a critical role in translating strategic objectives into clear, actionable plans and ensuring consistent delivery against key priorities. You’ll work at the heart of our operations, partnering across technology, operations, and leadership teams to drive performance, unlock insights, and enable data‑led decision‑making.
Key Skills
- Strategic Delivery & Execution: Proven ability to translate strategy into actionable plans, driving delivery across complex, multi‑stakeholder environments.
- Service Performance & Insight: Strong experience leveraging performance data and operational metrics to drive improvements and inform senior leadership decisions.
- Stakeholder Influence & Communication: Demonstrated ability to engage, influence, and challenge stakeholders across all levels, simplifying complex concepts into clear outcomes.
Desirable Skills
- Experience within a technology, service management, or colleague‑facing services environment, with an understanding of how tools and processes impact colleague experience.
- Background in change management or continuous improvement, with the ability to embed new ways of working at pace.
- Exposure to automation, process optimisation, or data‑led transformation initiatives.
Purpose of the role
To support the implementation of major changes and improvements to the organisation’s IT service management practices by driving strategic initiatives to modernise, transform and future‑prove how the bank delivers and supports technology services.
Accountabilities
- Establishment of KPIs to measure the success and impact of specific transformation programmes, and actively monitor KPIs to identify ongoing effectiveness, improvement areas and mitigate potential issues.
- Analysis of emerging IT service management tools and platforms to discover if they can support the bank’s transformation goals and future needs.
- Manage the selection and seamless implementation of new tools and platforms into the IT service management processes, while overseeing the migration of data from legacy systems to improve system efficiency and reduce manual workload.
- Development and communication of change management strategic initiatives, visions and goals through workshops, sessions and various communication channels to highlight the benefits and impact of modernising, transforming and future‑proofing the way the bank delivers and supports its technology services.
- Prioritisation of the bank’s initiatives based on impact, resource availability and feasibility, and develop and monitor a clear execution plan for each transformation project to ensure successful implementation.
Vice President Expectations
- Contribute or set strategy, drive requirements, and make recommendations for change; plan resources, budgets and policies; manage and maintain policies/processes; deliver continuous improvements and escalating breaches of policies or procedures.
- If managing a team, define jobs and responsibilities, plan for the department’s future needs and operations, counsel employees on performance and contribute to employee pay decisions or changes.
- Lead specialists to influence operations in alignment with strategic and tactical priorities while balancing short and long‑term goals and ensuring budgets and schedules meet corporate requirements.
- Demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver consistently excellent results – the four LEAD behaviours: Listen, Energise, Align, Develop.
- As an individual contributor, act as a subject‑matter expert within own discipline, guide technical direction, lead collaborative, multi‑year assignments and guide team members through structured assignments, include specialists as needed, train, guide and coach less‑experienced specialists and provide information affecting long‑term profits, organisational risks and strategic decisions.
- Advise key stakeholders, including functional leadership teams and senior management, on functional and cross‑functional areas of impact and alignment.
- Manage and mitigate risks through assessment, supporting the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls related to the work your team does.
- Show comprehensive understanding of organisational functions to contribute to the business’s goals.
- Collaborate with other areas of work to keep up to speed with business activity and strategies.
- Create solutions based on sophisticated analytical thought, comparing complex alternatives; conduct in‑depth analysis with interpretative thinking to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem‑solving processes.
- Build trusting relationships and partnerships with internal and external stakeholders, using influencing and negotiating skills to achieve outcomes.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.
Strategy and Performance Delivery Manager in Knutsford employer: hackajob
At Barclays, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation. As a Strategy and Performance Delivery Manager, you will have access to extensive employee growth opportunities, including leadership development and continuous improvement initiatives, all while working in a vibrant environment that values respect, integrity, and excellence. Our commitment to modernising technology services ensures that you will be at the forefront of impactful change, making a meaningful contribution to our organisation's success.
StudySmarter Expert Advice🤫
We think this is how you could land Strategy and Performance Delivery Manager in Knutsford
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your skills align with their goals, especially around strategic delivery and performance.
✨Tip Number 3
Practice your storytelling skills. Be ready to share examples of how you’ve influenced stakeholders or driven change in previous roles. This will help you stand out during interviews.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re genuinely interested in joining our team.
We think you need these skills to ace Strategy and Performance Delivery Manager in Knutsford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight how your skills align with the role of Strategy and Performance Delivery Manager. We want to see how you can translate strategic objectives into actionable plans, so don’t hold back on showcasing your relevant experience!
Showcase Your Data Skills:Since this role involves leveraging performance data, be sure to include examples of how you've used data to drive improvements in past roles. We love seeing candidates who can turn numbers into insights that inform decision-making!
Communicate Clearly:Your ability to engage and influence stakeholders is key for this position. Use your application to demonstrate how you've simplified complex concepts in the past. Clear communication is a must, so keep it straightforward and impactful!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at hackajob
✨Know Your Strategy Inside Out
Before the interview, make sure you thoroughly understand the company's strategic objectives and how they align with the role of a Strategy and Performance Delivery Manager. Be ready to discuss how you can translate these strategies into actionable plans, showcasing your experience in similar environments.
✨Leverage Data-Driven Insights
Prepare to talk about your experience with performance data and operational metrics. Think of specific examples where you've used data to drive improvements or inform decisions. This will demonstrate your ability to leverage insights effectively, which is crucial for this role.
✨Engage Stakeholders Like a Pro
Practice articulating complex concepts in a simplified manner. You’ll need to show that you can engage and influence stakeholders at all levels. Consider preparing a few scenarios where you successfully communicated with diverse teams or challenged existing processes.
✨Showcase Change Management Skills
Be ready to discuss your background in change management or continuous improvement. Highlight any experiences where you embedded new ways of working quickly and effectively. This will illustrate your capability to manage transformation initiatives, which is key for the position.
