Service Design & Transition Manager in Knutsford

hackajob is collaborating with Barclays to connect them with exceptional professionals for this role. Join us as a Service Design & Transition Manager – Security at Barclays, where you will be responsible for ensuring that security services and products are designed, transitioned, and operated in line with Service Operations/Management principles, enabling safe, controlled, and value‑driven outcomes for the business.

You will own the end‑to‑end service lifecycle for programme/project demand entering the Security Engineering function, acting as the primary point of accountability from service design through to service transition and live operation. This includes managing ensuring all services are assessed for operability, resilience, risk, compliance, and support readiness before go‑live.

Working closely with engineering, operations, risk, and business stakeholders, you will ensure security services are designed to meet defined business and service outcomes. This will be underpinned by clear service models, robust governance controls, and well‑defined service management artefacts aligned to Barclays’ security strategy, business priorities, and industry best practices.

In addition, you will support and enhance Run‑the‑Bank security capabilities, while leading the design, build, and controlled transition of new or materially changed security products and services into live operational delivery. You will ensure all services are fully operationally accepted, appropriately governed, and fit for purpose.

To be successful as a Service Design & Transition Manager, you should have experience with:

• Service design, service transition, or technical delivery management within a complex technology or infrastructure environment.
• Strong understanding of Agile delivery practices, alongside broad knowledge of engineering roadmaps, infrastructure principles, and operational service models.
• Proven experience engaging at Executive and senior stakeholder level, with the ability to influence outcomes, manage dependencies, escalate risks, and reinforce accountability to meet delivery and operational deadlines.

Highly Valued Skills And Experience Include:

• Demonstrated ability to manage complex, multi‑stakeholder delivery and transition environments, driving outcomes through structured governance, collaboration, and clear ownership.
• Experience using delivery, service management, and reporting tooling such as ServiceNow and LCT (Lean Control Tool), alongside Jira, Confluence, SharePoint, MS Teams, Excel, and data visualisation tools to support service governance and decision‑making.
• Strong understanding of risk management, regulatory compliance, and operational resilience expectations, including delivery within strict scope, regulatory, and timing constraints (e.g. Operational Risk aligned initiatives).

Purpose of the role:

To manage the efficient delivery of large‑scale technical projects and capabilities across the bank and collaborate with internal and external stakeholders to understand their needs and expectations throughout the software product lifecycle, adhering to agreed time, budget and quality requirements.

Accountabilities:

• Management of the delivery, resource allocation and improvement of complex technical project capabilities across the bank using Agile/Scrum methodologies for planning, stand‑ups, demos, retrospectives and the execution of sprints.
• Collaboration with customers and business teams to manage and implement customer trails to support the proposal of technically feasible solutions, and effort and timeline expectations.
• Collaboration with software engineers, quality teams, product managers and other engineering teams to deliver high‑quality products and features through the software project lifecycle aligned to the banks objectives, regulation and security policies.
• Identification, assessment, and mitigation of risks associated with technical projects to prepare the bank for potential challenges.
• Management of change requests and communication with stakeholders throughout the project lifecycle.
• Management of vendor relations involved in technical projects to ensure they deliver according to agreed terms.
• Stay abreast of the latest industry technology trends and technologies, to evaluate and adopt new approaches to improving deliver outcomes and to foster a culture of continuous learning, technical excellence and growth.

Assistant Vice President Expectations:

To advise and influence decision making, contribute to policy development and take responsibility for operational effectiveness. Collaborate closely with other functions/business divisions. Lead a team performing complex tasks, using well developed professional knowledge and skills to deliver on work that impacts the whole business function. Set objectives and coach employees in pursuit of those objectives, appraisal of performance relative to objectives and determination of reward outcomes.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.

OR for an individual contributor, they will lead collaborative assignments and guide team members through structured assignments, identify the need for the inclusion of other areas of specialisation to complete assignments. They will identify new directions for assignments and/or projects, identifying a combination of cross functional methodologies or practices to meet required outcomes. Consult on complex issues; providing advice to People Leaders to support the resolution of escalated issues. Identify ways to mitigate risk and developing new policies/procedures in support of the control and governance agenda. Take ownership for managing risk and strengthening controls in relation to the work done.

Perform work that is closely related to that of other areas, which requires understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub‑function. Collaborate with other areas of work, for business aligned support areas to keep up to speed with business activity and the business strategy. Engage in complex analysis of data from multiple sources of information, internal and external sources such as procedures and practices (in other areas, teams, companies, etc.) to solve problems creatively and effectively. Communicate complex information. 'Complex' information could include sensitive information or information that is difficult to communicate because of its content or its audience. Influence or convince stakeholders to achieve outcomes.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.