Additional Job Description
Join us as an Application Support Engineer at Barclays, where you will play a key role in ensuring the stability, availability, and performance of critical business applications. The role will include monitoring and supporting business-critical applications, investigating and resolving production incidents in line with ITIL processes, and working with engineering teams to improve application reliability, performance, and operational resilience. You will also leverage monitoring and observability tools to proactively identify issues and minimise service disruption.
To be successful as an Application Support Engineer, you should have:
Strong AWS knowledge from an application support and operational support perspective, including troubleshooting cloud-based applications and services
Experience working with MS SQL, including query analysis, troubleshooting, and supporting database-driven applications
Strong Unix/Linux administration and troubleshooting skills within production environments
Some other highly valued skills may include:
Experience supporting APIs and understanding application integration concepts
Exposure to CI/CD processes and tools such as GitLab pipelines, with an understanding of release and deployment practices
Experience using monitoring and automation tools such as Kibana, AppDynamics and other observability platforms to support service performance and operational excellence
You may be assessed on the key critical skills relevant for success in the role, such as risk and controls, change and transformation, business acumen, strategic thinking, and digital and technology capabilities, as well as job-specific technical skills.
This role will be based in Knutsford.
Purpose of the role
To effectively monitor and maintain the banks critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations.
Accountabilities
Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure ...
Application Support - Service Engineer in Knutsford employer: Hackajob
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