Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support and troubleshoot tech issues in healthcare services.
- Company: Join OneAdvanced, a team making a real difference in urgent care.
- Benefits: Hybrid work model, career growth, and skill development opportunities.
- Other info: Collaborative environment that values curiosity and continuous improvement.
- Why this job: Make an impact in healthcare while growing your technical skills.
- Qualifications: Tech-savvy with a passion for problem-solving and customer service.
The predicted salary is between 30000 - 40000 £ per year.
hackajob is collaborating with OneAdvanced to connect them with exceptional professionals for this role. Joining OneAdvanced means becoming part of a team that powers the world of work, playing a vital role in supporting urgent-care services that genuinely make a difference to people’s lives.
As an Associate Support Engineer, you’ll work with technology that directly supports frontline healthcare delivery, giving your work real purpose and visibility. You’ll be supported to grow your technical capability, develop new skills, and progress your career in a collaborative environment that values curiosity, accountability, and continuous improvement.
If you’re looking for a role where your contribution matters and your development is taken seriously, this is an opportunity to be part of something meaningful. This is a hybrid role based out of our Ashford office, with the expectation that the successful candidate will attend the office weekly as required.
The Associate Support Engineer provides first-line and developing second-line technical support to users across Health Services, working a core pattern of 09:00–17:30 Monday to Friday, with participation in a 24/7 shift rota once fully upskilled. The role focuses on diagnosing faults, resolving incidents, maintaining documentation, and delivering excellent customer service.
As capability grows, the engineer will support more complex troubleshooting, root-cause analysis, and contribute to continuous improvement of IT processes, systems, and customer experience.
Key Responsibilities- Fault Diagnosis
Associate Support Engineer in Kent employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Associate Support Engineer in Kent
✨Tip Number 1
Network like a pro! Reach out to current employees at OneAdvanced on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Associate Support Engineer role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss fault diagnosis and incident resolution, as these are key parts of the job. We recommend doing some mock interviews with friends or using online resources.
✨Tip Number 3
Show your passion for healthcare technology! During your conversations or interviews, highlight why you want to support urgent-care services and how your skills can make a difference. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for candidates who are eager to grow and contribute to our mission.
We think you need these skills to ace Associate Support Engineer in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Associate Support Engineer role. Highlight relevant experience and skills that align with the job description, especially those related to technical support and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for supporting healthcare services and how your background makes you a great fit for the team at OneAdvanced. Keep it concise but impactful.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've diagnosed and resolved technical issues in the past. This will demonstrate your capability and readiness for the challenges of the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets the attention it deserves. Plus, it shows us you’re serious about joining our team!
How to prepare for a job interview at hackajob
✨Know Your Tech
Make sure you brush up on the technical skills relevant to the Associate Support Engineer role. Familiarise yourself with common fault diagnosis techniques and troubleshooting methods, as well as any specific technologies mentioned in the job description. This will show your potential employer that you're ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role involves delivering excellent customer service, prepare examples of how you've successfully resolved issues for users in the past. Think about times when you went above and beyond to help someone, as this will demonstrate your commitment to supporting urgent-care services.
✨Emphasise Continuous Improvement
OneAdvanced values continuous improvement, so be ready to discuss how you've contributed to process enhancements in previous roles. Share specific instances where your curiosity led to better solutions or efficiencies, and express your eagerness to learn and grow within the company.
✨Ask Insightful Questions
Prepare thoughtful questions to ask during the interview. Inquire about the team dynamics, the technologies you'll be working with, and opportunities for professional development. This not only shows your interest in the role but also helps you gauge if the company culture aligns with your values.