At a Glance
- Tasks: Provide first-line support and resolve user issues in a fast-paced environment.
- Company: Join System C, a tech company transforming health and care outcomes.
- Benefits: Flexible benefits, private healthcare, pension, and career development opportunities.
- Other info: Structured two-year development pathway with internal certifications and team support.
- Why this job: Kickstart your IT career while making a real impact in the NHS and local authorities.
- Qualifications: Passion for technology, strong communication skills, and a proactive approach.
The predicted salary is between 25000 - 30000 £ per year.
Ready to start your IT career with a team making a real impact in health and care? At System C, we build technology that connects and transforms outcomes across the NHS, local authorities, and beyond. We’re growing fast and we’re looking for a Junior Service Desk Analyst, known internally as an Associate Service Desk Analyst to join our Technical Services team and learn the craft of outstanding first‑line support.
In this associate role, you’ll be the first point of contact for users across our Social Care & Education and Healthcare product portfolio. You’ll log and categorise incidents, perform initial triage, use our knowledge base to resolve straightforward issues, and elevate when needed. You’ll provide clear, timely updates and keep a precise audit trail so colleagues can pick up right where you left off. As your confidence grows, you’ll work more independently while always having experienced teammates to back you up.
Over a structured two-year development pathway, you’ll complete internal certifications, shadow senior analysts, and gain insight into NHS and local authority working practices, data protection, and modern service operations. You’ll learn to thrive in a fast‑moving environment – owning your work, collaborating as one team, and doing the right thing for our users.
What You’ll Bring
- A passion for technology and problem-solving
- Clear verbal and written communication
- Strong organisation, time management, and attention to detail
- A proactive, friendly approach – especially under pressure
- Curiosity and a commitment to continuous learning
It’s a Bonus If You Also Have
- Experience with ticketing tools (e.g. Jira, ServiceNow)
- Any customer service experience
- An interest in NHS or local authority environments
Please be aware that after an initial period of training, this role will involve working 15:00‑23:00 one week in every four.
Why System C?
We believe in One team, always striving to be better, owning our impact, and doing the right thing. You’ll find flexible benefits (from additional holiday to discount schemes), private healthcare, pension, and real career development – plus quarterly Values Awards recognising people who go above and beyond. If you’re ready to learn fast, support users who rely on our systems, and grow your career in a purpose‑driven company, apply today.
Junior Service Desk Analyst employer: hackajob
At System C, we are dedicated to making a meaningful impact in health and care through innovative technology. As a Junior Service Desk Analyst, you will be part of a supportive team that values collaboration and continuous learning, with structured development pathways and flexible benefits including private healthcare and pension schemes. Join us in a dynamic environment where your contributions are recognised and rewarded, and where you can grow your career while making a difference in the NHS and local authorities.
StudySmarter Expert Advice🤫
We think this is how you could land Junior Service Desk Analyst
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like hackajob value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like hackajob a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with hackajob!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like hackajob.
We think you need these skills to ace Junior Service Desk Analyst
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for hackajob!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at hackajob
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
