At a Glance
- Tasks: Own the ITSM platform, ensuring seamless service operations and automation.
- Company: Join Barclaycard Payments, a leader in fintech innovation.
- Benefits: Competitive salary, flexible working, and opportunities for professional growth.
- Other info: Dynamic office environment in London with a focus on collaboration.
- Why this job: Make a real impact in a greenfield environment with cutting-edge technology.
- Qualifications: Experience in ITSM product ownership and strong stakeholder management skills.
The predicted salary is between 60000 - 75000 £ per year.
Join us as an ITSM Product Owner within Barclaycard Payments.
Own the ITSM platform as a product, ensuring it provides a single, integrated system of record and enables automated, scalable service operations aligned to the Tech Ops operating model.
Translate the operating model into workflows, automation, and tooling that are embedded into engineering ways of working, demonstrating ability to adapt in this greenfield organisation.
- Required Experience
- End-to-end ITSM (IT Service Management) product ownership including Incident, Problem, Change, Request, CMDB, Software & Hardware Asset Management, Knowledge with clear service outcomes.
- Experience owning an ITSM platform (e. g. Jira SM, Service Now, BMC Helix) roadmap and backlog.
- Ability to define and deliver Day 0 to mature ITSM capability in a greenfield or transformation environment.
- Experience in People Management.
- Highly Valued Skills
- Exposure to SRE practices and integration of ITSM with CI/CD pipelines.
- Experience building service management for fintech or high-growth digital platforms.
- Demonstrable stakeholder management skills across Product, Engineering, and Operations leadership.
- Accountabilities
- Establish KPIs to measure the success and impact of specific transformation programmes, actively monitor KPIs to identify ongoing effectiveness, improvement areas, and mitigate potential issues.
- Analyze emerging IT service management tools and platforms to discover if they can support the bank’s transformation goals and future needs.
- Manage the selection and seamless implementation of new tools and platforms into the IT service management processes, while overseeing the migration of data from legacy systems to improve system efficiency and reduce manual workload.
- Develop and communicate change management strategic initiatives, visions and goals through workshops, sessions, and various communication channels to highlight the benefits and impact of modernizing, transforming, and future-proofing the way the bank delivers and supports its technology services.
- Prioritize the bank’s initiatives based on their impact on the bank’s goals, resource availability and feasibility, and develop and monitor a clear execution plan for each transformation project to ensure successful implementation.
- Vice President Expectations
- Contribute or set strategy, drive requirements and make recommendations for change; plan resources, budgets, and policies; manage and maintain policies/processes; deliver continuous improvements and elevate breaches of policies/procedures.
- If managing a team, define jobs and responsibilities, plan for the department’s future needs, counsel employees on performance, and contribute to employee pay decisions/changes; lead a number of specialists to influence operations, balancing short and long term goals and ensuring budgets and schedules meet corporate requirements.
- If the position has leadership responsibilities, demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive; implement the four LEAD behaviours: Listen and be authentic, Energise and inspire, Align across the enterprise, Develop others.
- As an individual contributor, act as a subject matter expert within own discipline and guide technical direction; lead collaborative, multi-year assignments; guide team members, identify need for including other specialists; train, guide, coach less experienced specialists; provide information affecting long-term profits, organisational risks, and strategic decisions.
- Advise key stakeholders, including functional leadership teams and senior management, on functional and cross-functional areas of impact and alignment.
- Manage and mitigate risks through assessment, supporting the control and governance agenda.
- Demonstrate leadership and accountability for managing risk and strengthening controls in relation to the work the team does.
- Demonstrate comprehensive understanding of organisational functions to contribute to achieving business goals.
- Collaborate with other areas of work, aligning support areas to business activity and strategies.
- Create solutions based on sophisticated analytical thought, comparing and selecting complex alternatives; conduct in-depth analysis with interpretative thinking to define problems and develop innovative solutions.
- Adopt and include the outcomes of extensive research in problem-solving processes.
- Seek out, build and maintain trusting relationships and partnerships with internal and external stakeholders to accomplish key business objectives, using influencing and negotiating skills to achieve outcomes.
- Location & Schedule
Office-based; 3 days per week. Based in London. Offices located at 1 Churchill Place and 7 Westferry Circus.
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StudySmarter Expert Advice🤫
We think this is how you could land ITSM Product Owner - Barclaycard Payments
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We think you need these skills to ace ITSM Product Owner - Barclaycard Payments
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at hackajob.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at hackajob. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at hackajob
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
