At a Glance
- Tasks: Design and improve ITSM platforms for a modern engineering environment.
- Company: Join Barclays, a leading financial services provider with a focus on innovation.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Dynamic team culture with a focus on collaboration and career advancement.
- Why this job: Make a real impact by enabling safe and efficient change in tech.
- Qualifications: Experience with ServiceNow or similar ITSM tools and automation skills.
The predicted salary is between 60000 - 75000 £ per year.
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Barclays to connect exceptional professionals for this role.
Role Overview
ITSM Platform Engineer within Barclaycard Payments – design, configure, and continuously improve the ITSM platform capability that enables modern, risk‑based change across a CI/CD‑led engineering environment.
Responsibilities
- Build workflows, automation, integrations, data models and control evidence to make change safe, observable, auditable and low‑friction for engineering teams.
- Own the design and engineering of ITSM change enablement workflows in Jira Service Management, integrating change, incident, request, CMDB and service management with monitoring, CI/CD and observability platforms.
- Move change control from manual governance into platform‑enabled, policy‑driven guardrails that support speed, control and regulatory confidence.
Qualifications
- Hands‑on engineering experience in Service Now (or equivalent ITSM tooling).
- Ability to design, configure and scale ITSM workflows (incident, change, request, CMDB) and integrate them with monitoring, CI/CD and observability.
- Experience designing and embedding AI Ops capabilities into ITSM products and workflows.
- Experience automating service operations using scripting or workflow orchestration.
- Exposure to platform engineering or Dev Ops practices.
- Understanding of data models (CMDB) and service mapping in modern architectures.
- Desired Skills
- Risk and controls, change and transformation experience.
- Business acumen, strategic thinking, digital and technology skills.
- Location and Work Arrangement
Based in London. Offices are located at 1 Churchill Place and 7 Westferry Circus (new BPL office). Hybrid work with 3 days per week office‑based presence is expected.
Barclays is an equal‑opportunity employer. All qualified applicants will be considered.
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We think you need these skills to ace ITSM Platform Engineer - Barclaycard Payments
ITSM Platform Engineering
Jira Service Management
ServiceNow
Workflow Design and Configuration
CI/CD Integration
Automation Scripting
AI Ops Capabilities
