At a Glance
- Tasks: Ensure software release quality and collaborate with teams on innovative projects.
- Company: Join a leading tech company known for its award-winning products.
- Benefits: Enjoy competitive pay, private healthcare, and exclusive discounts.
- Other info: Work in a dynamic, international team with great career growth opportunities.
- Why this job: Make a real impact on cutting-edge technology used by millions.
- Qualifications: Experience in C/C++, Python, and Linux is essential.
The predicted salary is between 36000 - 60000 £ per year.
As a key engineer of the team you will be responsible for the release quality and triage lifecycle, which includes deployment, triage, mitigation, and tool development for software release operations. The position will require collaboration with the Development, Release, and QA teams. You will assess and ensure the release quality of the RDK software with key performance metrics as well as incidents from the field. Also, identify new tools, processes, etc., necessary to improve the software release triage engineering process. You will manage risks and resolve issues that affect release scope, schedule and quality.
Ensure timely and high-quality software releases across diverse devices by proactively monitoring metrics and alerting systems. Promptly respond to critical field issues, identify root causes, and implement effective mitigation strategies. Troubleshoot E2E issues in entertainment devices across various RDK middleware components, including media player, audio/video streaming protocols, web browser, HDMI, Bluetooth, and WiFi/Ethernet. Conduct source code reviews to identify root causes within the middleware and platform. Diagnose and resolve issues using Linux systems and networking protocols, including packet capture analysis. Design and enhance operational tools and architect DevOps solutions to optimize system performance and efficiency. Leverage AWS technologies (S3, Athena, QuickSight) to analyse data from millions of field devices, delivering insights to inform decision-making and drive operational efficiency. Develop and implement anomaly detection techniques and data-driven solutions to proactively identify and resolve system issues. Perform global metric comparisons across various device models.
You will be skilled in C/C++, Python, and Linux. Ideally you’ll also have experience with log management and analysis tools such as Elastic Stack (ELK), Splunk, and Grafana for data visualisation and monitoring. Proven expertise in at least one scripting language, such as Bash, Python, or Go. Ability to make good technical decisions and convince others about the merits and reasons for those decisions. Experience in defect tracking tools such as Jira. SCM tools - Git & GitHub.
The RDK Global Triage Team within the RDK development team plays a critical role in ensuring the quality and reliability of TV and broadband products. The team supports software deployment on CPE (Customer Premises Equipment) devices, collaborates with the release and engineering teams during integration, and leads issue investigation and live data monitoring. Our mission is to ensure optimal product performance and customer satisfaction. This role involves close collaboration with colleagues across the UK, India, and the US, offering a dynamic and truly international working environment.
We have developed award-winning products such as Sky Glass and Sky Stream, Hub6 and POD leveraging the Reference Design Kit (RDK) platform, which is deployed on over 100 million devices across video, broadband (routers and boosters), and home security services.
We are a Disability Confident Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need to your recruiter as early as you can. We’ve embraced hybrid working and split our time between unique office spaces and the convenience of working from home.
Osterley - Our Osterley Campus is a 10-minute walk from Syon Lane train station. Or you can hop on one of our free shuttle buses that run to and from Osterley, Gunnersbury, Ealing Broadway and South Ealing tube stations. There’s also plenty of bike shelters and showers. On campus, you’ll find 13 subsidised restaurants, cafes, and a Waitrose. You can keep in shape at our subsidised gym, catch the latest shows and movies at our cinema, get your car washed and even get pampered at our beauty salon.
Inventive, forward-thinking minds come together to work in Tech, Product and Data at Sky. It’s a place where you can explore what if, how far, and what next. But better doesn’t stop at what we do, it’s how we do it, too. We embrace each other’s differences. We support our community and contribute to a sustainable future for our business and the planet.
If you believe in better, we’ll back you all the way.
Software Triage Engineer in Isleworth employer: hackajob
Sky is an exceptional employer, offering a dynamic and inclusive work culture that fosters collaboration across international teams. With a focus on employee growth, you will have access to extensive training opportunities and innovative projects, all while enjoying a range of benefits including private healthcare, a generous pension package, and unique on-campus amenities. Located in Osterley, the campus provides a vibrant environment with easy transport links and facilities that promote well-being and work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Software Triage Engineer in Isleworth
✨Join Local Tech Meetups
Get out there and mingle with fellow developers by joining local tech meetups. It’s a fantastic way to meet people who might be working at hackajob or know someone who does. Plus, you can pick up some trendy tech skills and trends while you're at it!
✨Contribute to Open Source Projects
Show off your coding chops by jumping into open-source projects. Not only does this give you practical experience, but it also gets you noticed in the dev community. You'll create a killer portfolio that speaks volumes about your skills to hackajob.
✨Tap into Online Developer Communities
Don’t underestimate the power of online developer communities like GitHub, Stack Overflow, and even Reddit. Participate in discussions, share your projects, and build your visibility. We can often find opportunities through these channels that can lead to a full-time gig at companies like hackajob.
✨Explore Job Boards Specifically for Tech Roles
Keep your eyes peeled on job boards that focus on tech roles. Sites like TechCareers or Stack Overflow Jobs can often have listings for companies like hackajob that might not show up on broader job sites. Make it a habit to check these regularly, and don’t hesitate to apply directly through our website!
We think you need these skills to ace Software Triage Engineer in Isleworth
Some tips for your application 🫡
Show off your coding skills:When applying for a software engineering role, it's super important to showcase your coding skills. Make sure your CV includes your tech stack, any relevant programming languages you’re comfortable with, and examples of projects you've worked on. If you have a GitHub profile, link it up! We love to see code in action.
Tailor your portfolio:For a full-time role, we’d expect to see some solid examples of your work in your portfolio. Make sure to include at least two or three projects that highlight your problem-solving skills and your ability to work with different technologies. Focus on the projects that are most relevant to the position at hackajob.
Craft a killer cover letter:Your cover letter is your chance to stand out—make it personal! Explain why you want to work at hackajob and how your skills align with the role. Show us your passion for software development. We dig enthusiastic candidates who understand the value of collaboration and continuous learning!
Be clear and concise:When it comes to writing your CV and cover letter, clarity is key. Avoid jargon that could confuse us and stick to simple, direct language. Highlight your achievements with quantifiable results where possible, and keep everything easy to read. A well-organised application goes a long way!
How to prepare for a job interview at hackajob
✨Brush Up on Your Coding Skills
For a full-time software engineering role, it's crucial that we stay sharp with our coding abilities. Expect technical questions that might involve solving problems on the spot or discussing algorithms. Practise on platforms like LeetCode or HackerRank to get comfortable with the types of questions that often come up.
✨Know Your Tools and Frameworks
Make sure we’re well-acquainted with the tools and technologies listed in the job description. Familiarise ourselves with any specific frameworks or programming languages mentioned. If hackajob uses React or Node.js, for instance, be ready to discuss how we’ve used them in previous projects or coursework.
✨Showcase Your Projects
Bring along a portfolio that highlights our best work. This could be code samples, GitHub repositories, or any side projects we’ve built. Make sure we can talk through our thought process for each project, especially the challenges we faced and how we solved them—this shows our problem-solving skills in action.
✨Prepare for Behavioural Questions
While technical skills are key, full-time positions also require cultural fit. Be ready to discuss our previous experiences and how we handle teamwork, conflict, and deadlines. Brush up on the STAR method—Situation, Task, Action, Result—to clearly articulate our past experiences when discussing how we've contributed to a team.
