At a Glance
- Tasks: Plan and conduct user research to shape user-centred service design.
- Company: Join Hippo, a forward-thinking company dedicated to user research and design.
- Benefits: Enjoy 25 days holiday, flexible benefits, and a contributory pension scheme.
- Other info: Diverse and inclusive workplace with excellent career development opportunities.
- Why this job: Make a real impact by influencing design decisions with your research insights.
- Qualifications: Experience in user research and ability to engage with senior stakeholders.
The predicted salary is between 35000 - 45000 € per year.
Hippo is recruiting for intermediate consultants in user research. User researchers design, plan and conduct research into what people need from a service and produce recommendations for user‑centred service design. Working with designers, product owners, developers and other members of Agile teams, you will also test services as they are being designed and use research evidence to help explain design decisions to clients. As an intermediate consultant in user research, you’ll bring strong user research skills and experience advising others on designing user‑centred services. In return, Hippo offers exciting opportunities to develop further within your profession and as a consultant with clients.
What You’ll Do
- Plan, and execute a range of user research to support product design
- Identify the most appropriate research methods depending on the phase of the service lifecycle
- Help the team build empathy for the service users
- Support usability evaluation sessions
- Use a range of tools to collect data, and write research reports to present findings
- Effectively present your findings and related design/business recommendations and customer insights to stakeholders
- Collaborate with other members of Agile, multidisciplinary teams within a user‑centred design process
- Learn from insights from user research and metrics to define and improve the service, and explain your decisions clearly
- Run workshops with your team and stakeholders
- Work with the Hippo research and design community to share best practice
Skills And Experience That You Need
- Experience of working with senior stakeholders
- Experience of using different research methods (qualitative and quantitative) to gain insights
- Working knowledge of user‑centred design principles and practices
- Understanding of a client’s strategic objectives and how the insights from your research support them
- Ability to explain your findings and deal with challenges from stakeholders
Benefits
- Contributory pension scheme (Hippo 6% with employee contributions of 2%)
- 25 days holiday plus UK public holidays
- Perkbox access for a wide range of discounts
- Critical illness cover
- Life assurance and death in service cover
- Volunteer days
- Cycle‑to‑work scheme for avid cyclists
- Salary sacrifice electric vehicles scheme
- Season ticket loans
- Financial and general wellbeing sessions
- Flexible benefits scheme with options of: private health cover, private dental cover, additional company pension contributions, additional holidays (up to an extra 2 days), wellbeing contribution, charity contributions, tree planting
Diversity, Inclusion and Belonging at Hippo
At Hippo, we’re dedicated to creating a diverse, equitable and inclusive workplace that works for everyone. We understand that having a diverse team unlocks our capacity for innovation, creativity and problem solving. Only by building a community of diverse perspectives, cultures and socio‑economic backgrounds can we create an environment where all can contribute and thrive. We actively encourage applications from under‑represented groups including women, ethnic minorities, LGBTQ+, neurodivergent and people with disabilities. We are a registered Disability Confident Employer, Mindful Employer, Endometriosis Friendly Employer and a member of the Armed Forces Covenant. Hippo continually strives to remove barriers, provide accommodations and offer reasonable adjustments to ensure equity throughout our practices.
Hippo Locations
We are headquartered in Leeds and have offices across the UK in Glasgow, Manchester, Birmingham, London and Bristol. We are looking for top talent nationwide but you need to be located within reasonable travelling distance from one of our offices, which will be your contracted office location. Because of the dynamic nature of a consulting business, you may be required to work on‑site at a Hippo office or at a client location for a number of days per week (client‑dependent) and therefore candidates will need to be open/flexible to travel. We offer a generous relocation support package of up to £8k to help make your move smooth.
Intermediate User Researcher employer: hackajob
Hippo is an exceptional employer that prioritises employee growth and development, offering a vibrant work culture where collaboration and innovation thrive. With a strong commitment to diversity and inclusion, employees benefit from a range of perks including a contributory pension scheme, flexible benefits, and generous holiday allowances, all while working in a supportive environment that values their contributions. Located in Leeds with offices across the UK, Hippo provides exciting opportunities for user researchers to engage with multidisciplinary teams and make a meaningful impact on user-centred service design.
StudySmarter Expert Advice🤫
We think this is how you could land Intermediate User Researcher
✨Tip Number 1
Network like a pro! Reach out to your connections in the user research field and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best user research projects. Include case studies that demonstrate your process, findings, and how your insights influenced design decisions.
✨Tip Number 3
Prepare for interviews by practising common user research questions. Think about how you can explain your methodologies and findings clearly, especially when discussing challenges you've faced with stakeholders.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people at Hippo. Plus, it shows you're serious about joining our awesome team!
We think you need these skills to ace Intermediate User Researcher
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Intermediate User Researcher role. Highlight your user research skills and experience, and show how they align with what Hippo is looking for. We want to see how you can contribute to our user-centred design process!
Showcase Your Research Methods:In your application, mention the different research methods you've used, both qualitative and quantitative. We love seeing candidates who can adapt their approach based on the service lifecycle, so give us examples of how you've done this in the past.
Communicate Clearly:When writing your application, focus on clarity and conciseness. We appreciate candidates who can explain their findings and recommendations effectively, especially when dealing with stakeholders. Make sure your writing reflects this skill!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're genuinely interested in joining the Hippo team!
How to prepare for a job interview at hackajob
✨Know Your Research Methods
Make sure you brush up on both qualitative and quantitative research methods. Be ready to discuss how you've applied these in past projects, and think of specific examples that showcase your ability to choose the right method for different phases of the service lifecycle.
✨Empathy is Key
Since user-centred design is all about understanding users, prepare to demonstrate your empathy skills. Think of ways you've built empathy for users in previous roles and be ready to share how this has influenced your research findings and recommendations.
✨Present Like a Pro
You’ll need to effectively present your findings to stakeholders, so practice your presentation skills. Prepare a mock presentation of your research insights and recommendations, focusing on clarity and engagement. Remember, it’s not just about the data; it’s about telling a compelling story.
✨Collaborate and Communicate
Highlight your experience working in Agile teams and collaborating with various stakeholders. Be prepared to discuss how you’ve facilitated workshops or sessions, and how you’ve communicated complex ideas clearly to non-researchers. This will show that you can bridge the gap between research and design.
