At a Glance
- Tasks: Test and analyse IT systems, resolve client queries, and maintain service desk records.
- Company: Join Leidos UK & Europe, a leader in innovative technology solutions.
- Benefits: Enjoy 33 days annual leave, private medical insurance, and a contributory pension scheme.
- Other info: Diversity is key; we welcome applications from all backgrounds.
- Why this job: Make a real impact by optimising IT performance in a dynamic environment.
- Qualifications: Knowledge of ITIL principles and excellent communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Location: Full‑time on‑site (Huntingdon, Cambridgeshire)
Clearance: High‑level of Security Clearance Required (SC/DV)
Your Role And Responsibilities
- Testing and analysing IT system and software performance.
- Resolving incoming client and personnel IT queries remotely via email and phone, or at the office.
- Prioritising and resolving IT concerns and escalating serious issues to relevant stakeholders.
- Avoiding service interruptions by performing system installations, updates, and maintenance procedures.
- Preparing training manuals and FAQ materials for easy‑access end‑user guidance.
- Documenting processes and maintaining service desk records.
- Making recommendations to optimise IT performance and to prevent future problems.
- Keeping informed of advancements in IT.
- Writing coherent, concise, and knowledge‑based articles.
- Working under pressure and meeting deadlines, with a flexible and pragmatic approach.
- Experience working in a matrix management environment.
- Awareness and understanding of Change, Problem and Incident Management, maintaining Service Levels, ITSCM and Business Continuity and Disaster Recovery.
- Managing the provision of complex IT services against SLAs, including customer liaison management at all levels.
- Reporting and analysing data to identify trends.
- Working with various internal and external parties on the service desk dealing with incidents and requests in a complex environment with multiple partners operating in 2nd and 3rd support tiers providing ITIL processes for our clients.
- First line applications support and liaising with internal departments and suppliers.
- Working as part of a team.
- ITIL3/4 Foundation Level minimum.
Candidate Requirements
- Knowledge and understanding of ITIL functions, principles and processes.
- Technical knowledge with an ability to provide a first‑time fix resolution.
- Experience in an MOD environment.
- Excellent verbal and written communication skills.
- DV Cleared.
- Clearance: High‑level: DV – optional SC.
Benefits
- Contributory Pension Scheme.
- Private Medical Insurance.
- 33 days Annual Leave (including public and privilege holidays).
- Access to Flexible benefits (life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme).
- Dynamic Working.
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
About Leidos UK & Europe
Leidos UK & Europe – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
Help Desk or Service Desk Analyst in Huntingdon employer: hackajob
Leidos UK & Europe is an exceptional employer, offering a dynamic work environment in Huntingdon, Cambridgeshire, where employees are empowered to grow and innovate. With a strong commitment to diversity and inclusion, the company provides comprehensive benefits including a contributory pension scheme, private medical insurance, and generous annual leave, ensuring a supportive atmosphere for all staff. Employees have the opportunity to engage in meaningful work that contributes to critical sectors such as defence and healthcare, while also enjoying flexible working arrangements and professional development opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Help Desk or Service Desk Analyst in Huntingdon
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Leidos through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on ITIL principles and processes. Make sure you can talk confidently about your experience with service desk roles and how you've handled tricky situations in the past.
✨Tip Number 3
Show off your problem-solving skills! During interviews, be ready to share specific examples of how you've resolved IT issues quickly and effectively. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the team at Leidos.
We think you need these skills to ace Help Desk or Service Desk Analyst in Huntingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the job description. Highlight your ITIL knowledge and any relevant experience in a MOD environment to catch our eye!
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're the perfect fit for the Service Desk Analyst role. Share specific examples of how you've resolved IT issues or improved processes in the past.
Show Off Your Communication Skills:Since excellent verbal and written communication is key, ensure your application is clear and concise. We want to see that you can write coherent articles and communicate effectively with clients.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application status.
How to prepare for a job interview at hackajob
✨Know Your ITIL Inside Out
Make sure you brush up on your ITIL knowledge before the interview. Understand the principles and processes, as well as how they apply to service desk operations. Being able to discuss real-life scenarios where you've applied these concepts will show that you're not just familiar with the theory but can also implement it effectively.
✨Demonstrate Problem-Solving Skills
Prepare to share specific examples of how you've resolved IT issues in the past. Think about times when you provided a first-time fix or escalated a problem appropriately. This will highlight your analytical skills and ability to work under pressure, which are crucial for a Service Desk Analyst role.
✨Communicate Clearly and Concisely
Since you'll be dealing with clients and colleagues alike, practice articulating your thoughts clearly. Whether it's over the phone or in writing, being able to convey complex information in an understandable way is key. Consider preparing a few FAQs or training manual snippets to showcase your written communication skills.
✨Show Your Team Spirit
Service Desk Analysts often work as part of a team, so be ready to discuss your experience collaborating with others. Share examples of how you've contributed to team success or supported colleagues in a matrix management environment. This will demonstrate that you're not only a capable individual contributor but also a team player.
