At a Glance
- Tasks: Lead support teams in health, social care, and education to enhance customer experience.
- Company: Join System C, a leader in software solutions for healthcare and education.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on innovation and data-driven decision making.
- Why this job: Make a real difference in people's lives by improving software support services.
- Qualifications: Proven leadership skills and experience in software support management.
The predicted salary is between 60000 - 75000 £ per year.
System C is seeking a Head of Software Support in Leeds to lead multiple health, social care, education, and oncology-related support teams. You will establish clear ways of working, drive customer-experience improvements, and balance operational excellence with strategic service initiatives.
You will own performance metrics, oversee major incidents, and work closely with Product, Engineering, and Customer Success to prevent recurrence while leveraging data insights and AI-enabled opportunities.
Head of Software Support & Service Excellence employer: hackajob
At hackajob, we pride ourselves on being an exceptional employer that fosters a culture of innovation and inclusivity. Our diverse team thrives in a high-performance environment where your contributions directly impact our multi-asset platform's success. With ample opportunities for professional growth and a commitment to employee development, joining us means being part of a forward-thinking company that values your expertise and ambition.
