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- Tasks: Lead service delivery and design strategy, ensuring alignment with business goals and customer needs.
- Company: Dynamic company offering a flexible hybrid working environment and a focus on innovation.
- Benefits: Competitive salary, bonus, pension contribution, private medical, and 25 days annual leave.
- Other info: Opportunity for career growth and to make a real impact in a fast-paced environment.
- Why this job: Shape the future of service delivery while leading a high-performing team in a collaborative culture.
- Qualifications: Extensive experience in service strategy and managing large-scale projects.
The predicted salary is between 62400 - 93600 £ per year.
Location: We operate a flexible, hybrid working environment with the candidate required to travel to our London/Chalfont office up to twice a week.
Total Package: 15% bonus, 6% pension contribution, Private Medical, 25 days annual leave, Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance.
Role Overview: Define and lead the organisation’s service vision and catalogue, owning the end‑to‑end processes, ways of working, and delivery outcomes. Drive the service management and design strategy, working in close partnership with Product to align service capabilities with the product roadmap. Lead and develop a high‑performing team, strengthen customer engagement, and ensure every service change and improvement delivers measurable customer and business value.
Key Responsibilities:
- Recommend the service vision and roadmap, ensuring alignment with business goals and customer expectations.
- Design and implement the service portfolio, ensuring it is delivered on time, within budget, and to the required standard, including setting vendor relationships and service level agreements with internal parties to align with business requirements and customer expectations.
- Lead and execute initiatives to deliver the service vision, using structured methodology and data & insights to drive continuous improvement.
- Design and ensure that the service catalogue is up‑to‑date and accurately reflects Arqiva’s product and service offerings and meets service availability, capacity, continuity, security and compliance requirements.
- Lead a team of service strategy, assurance & design specialists, fostering a culture of excellence, innovation, and agility.
- Collaborate with other senior leaders to ensure alignment between service vision, roadmap, service delivery and other operational functions.
- Drive the adoption of agile and iterative service delivery processes, ensuring flexibility and responsiveness to customer needs.
- Input to departmental OPEX/CAPEX budgets and own delivery elements of operating plan.
- Manage self & task: role model Arqiva’s culture goals with the team, building respect and credibility; set a high‑performance bar and challenge the team to deliver sustainable results, by developing the skills and capabilities of the team and focusing on outcomes.
- Manage relationships & communications: connect, collaborate & lead communication transparently, balancing face to face and virtual, with own team and teams across the business to encourage cross‑functional understanding, agreement and knowledge sharing.
Skills & Experience Required:
- Extensive experience of setting/recommending service strategy or customer strategy or in setting a vision based on customer/operational insight in a related strategy field.
- Extensive experience of managing large‑scale service design, mobilisation, delivery, onboarding, adoption projects.
- Extensive experience of leading complex projects and mentoring senior team members.
Salary Minimum Salary £62,400 - Maximum Salary £93,600
Head of Service Delivery - Service Management employer: hackajob
Contact Detail:
hackajob Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Service Delivery - Service Management
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or attend industry events. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. We recommend practising common interview questions and tailoring your answers to reflect how you can contribute to their service vision and delivery outcomes.
✨Tip Number 3
Showcase your skills in real-time! If you get the chance, demonstrate your expertise during interviews or networking sessions. We love seeing candidates who can articulate their experience in service management and design strategy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can drive our service delivery to new heights.
We think you need these skills to ace Head of Service Delivery - Service Management
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We want to see how your background aligns with our service vision and delivery goals!
Showcase Your Leadership Skills: As a Head of Service Delivery, you'll need to demonstrate your ability to lead and develop high-performing teams. Share examples of how you've successfully managed teams and driven customer engagement in your previous roles.
Highlight Your Strategic Thinking: We’re looking for someone who can recommend and implement service strategies. Be sure to include any relevant experience you have in setting service visions or managing large-scale service design projects.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity.
How to prepare for a job interview at hackajob
✨Know the Service Vision Inside Out
Before your interview, make sure you fully understand the company's service vision and how it aligns with their business goals. Be ready to discuss how you would recommend and implement a service roadmap that meets customer expectations.
✨Showcase Your Leadership Skills
Prepare examples of how you've led high-performing teams in the past. Highlight your experience in fostering a culture of excellence and innovation, as well as how you've managed relationships and communications across different teams.
✨Demonstrate Your Project Management Expertise
Be ready to talk about your extensive experience in managing large-scale service design and delivery projects. Use specific examples to illustrate how you've successfully executed initiatives that drive continuous improvement and deliver measurable value.
✨Emphasise Agile Methodologies
Since the role involves driving agile service delivery processes, come prepared to discuss your experience with agile methodologies. Share how you've adapted service delivery to be flexible and responsive to customer needs, and how this has benefited previous projects.