At a Glance
- Tasks: Lead a team of 5 Senior Operations Managers and 500+ Sanctions Agents globally.
- Company: Wise is a global technology company focused on international money transfers and multi-currency banking.
- Benefits: Join a diverse and inclusive team that values respect and empowerment.
- Other info: Travel may be required as needed for this role.
- Why this job: Be a key player in developing the Sanctions Operations team capabilities over 12+ months.
- Qualifications: 5-8 years experience leading teams within Sanctions and strong communication skills required.
The predicted salary is between 80000 - 100000 £ per year.
Wise is a global technology company, building the best way to move and manage the world’s money. Min fees. Max ease. Full speed. Whether people and businesses are sending money to another country, spending abroad, or making and receiving international payments, Wise is on a mission to make their lives easier and save them money. As part of our team, you will be helping us create an entirely new network for the world’s money.
Wise has already pioneered new ways for people to transfer money across borders and currencies. Our customers can also manage their hard‑earned money with the world’s first platform to offer true multi‑currency banking. We are looking for an experienced and hands‑on Head of Sanctions Service Delivery to lead our growing Operations Team.
Key Responsibilities- Lead 5 Senior Operations Managers and 500+ Sanctions Agents globally
- Coach, develop and performance manage the team to drive a high performance culture
- Hire new staff as you build out your team
- Own demand and capacity planning for your team ensuring we have enough staff to support our customers
- Manage service delivery ensuring your finger is always on the pulse with all queues and customers are not left waiting for responses
- Maintain strong relationships with Compliance, ensuring we have the right structure and processes in place for effective oversight
- Own the plan to develop Sanctions Operations team capabilities, strategic placement of staff across teams, skills and capacity over 12+ months, including skills mapping and training plans, leading significant cross‑team projects requiring material decisions and content contribution as well as project management
- Proactively monitor process controls to ensure consistent performance, ensuring any irregularity is investigated
- Maintain strong relationships with Product, Analytics, Engineering and Compliance
- Become a subject matter expert for processes and tooling
About you
- 5‑8 years experience leading teams within Sanctions
- Great communicator both verbal and written
- Experience setting targets and holding your team accountable to them
- Proven track record of taking individual ownership and responsibilities as well as being a great team‑player
- Good understanding and ability to analyse, forecast and move the team’s metrics
- Collaborative within a complex organisation, across multiple cultures, geographies, and disciplines
- Project management and organisational skills, capable of handling multiple projects at one time
- Able to travel as needed
- Certified Global Sanctions Specialist (CGSS) certification or similar
- Additional language skills in one or more jurisdictions in which Wise has operations
For everyone, everywhere. We’re people building money without borders — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive. We’re proud to have a truly international team, and we celebrate our differences. Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.
Head of Sanctions Service Delivery employer: hackajob
Wise operates globally, providing innovative solutions for money management. Employees enjoy a diverse workplace with a commitment to inclusivity and empowerment. The company is based in a dynamic environment, fostering collaboration across cultures and disciplines.
